Tag Archives: internet filtering

Wavecrest Computing: Fourteen Years of Internet Monitoring and Filtering

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Wavecrest Computing, a leading developer of Internet usage management products, has now been in business for fourteen years. Since 1996, from their base in Melbourne, Florida, Wavecrest Computing has developed, marketed and supported a spectrum of innovative Internet monitoring and reporting solutions. Their products help all types of organizations manage employees’ online activities and ensure compliance with acceptable use policies. Starting fourteen years ago with a single customer, their client base has grown to more than 3,000 organizations, many of them Fortune 500 companies and high profile government agencies.

What makes Wavecrest stand out from competitors is their on-going commitment to customer service. When customers call, they talk to a real person from Wavecrest’s Melbourne, Florida location, and they get personalized attention. Their support personnel know that customer satisfaction is key to the company’s (and their own) success. For years these dedicated men and women have listened to Wavecrest customers and made sure that Wavecrest consistently delivers the products and services needed to meet the many dynamic challenges associated with use of the Internet in the workplace.

Those challenges have certainly evolved over the years. Examples include the very real and seriously increasing risks of social networking, video streaming and other Web 2.0 technologies that produce productivity losses, bandwidth drains, legal liability, and network security threats in the workplace.

As the Internet grows and the challenges escalate, Wavecrest has kept pace every step of the way.

Taking a look at Wavecrest’s product history, they started with a basic software application called ProxyReporter. It read and analyzed employers’ outbound Web logs. From that data, it then produced reports that helped management and IT monitor employees’ use of Web access.

As the Internet became more sophisticated, Wavecrest went on to develop a series of increasingly robust Web-use monitoring and filtering products designed to suit a variety of customers and network infrastructures. Their monitoring products now include Cyfin Reporter–a highly sophisticated and scalable logfile analyzer/reporter–and Cyfin Proxy, a standalone Web proxy/monitor/reporter. Their combination filtering/reporting products include CyBlock for ISA/TMG–a combination filter/reporter system for use with Microsoft ISA and TMG products–and CyBlock Proxy, a standalone proxy/filter/reporting solution.

Wavecrest’s latest innovation is CyBlock Appliance, a hardware based Internet-usage management device. Designed to monitor and help control use of all Internet protocols, CyBlock Appliance is a standalone proxy, monitor, filter and reporter.

Through the years, Wavecrest products have been well received and proven to be highly reliable and cost-effective. They are all backed with a 90-day money-back guarantee. Wavecrest frequently incorporates new features to keep up with the ever-changing Internet and marketplace demands. Dennis McCabe, VP of Business Development, states, “Our main goals at Wavecrest are to provide outstanding customer service and a reliable and robust product that stands above the competition.”

About Wavecrest
Founded in 1996, Wavecrest Computing is a recognized B2B leader in policy-based Web-use management solutions. The company’s products are relied on by IT personnel, HR professionals and business managers around the world to proactively address issues of Internet abuse, legal liability, security threats, workforce productivity and misuse of bandwidth. Wavecrest has been profitable since 1997, and sales have increased steadily since then. Among their more than 3,000 clients are Procter & Gamble, British Telecom, US Department of State, Edward Jones, IBM, IKEA, MillerCoors, Siemens, Burlington Northern Santa Fe Railway (BNSF) and a growing list of global enterprises and government agencies.

Web Use in the Workplace: Risks and Solutions

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Approximately 20% of personal Internet use at work poses potential threats to the employer. Web access in the workplace can be a valuable business tool, but it also carries significant risks. Check out our presentation that discusses the risks associated with Web use and why monitoring and filtering helps mitigate those risks.

 

Managing Categorization in CyBlock and Cyfin

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CyBlock and Cyfin offers the advanced functionality for you to manage and customize the categorization of sites. By using these categorization features, you can maximize the overall usefulness of your CyBlock or Cyfin product. Follow these 5 tips to get the most out of categorization.

1. Keep your categorization list current via daily updates.
Wavecrest site analysts work continuously to update and expand the categorization list. In fact, the Wavecrest URL list is 100% human reviewed. These updates are available for download daily. It’s a simple process that can be done manually or on an automatic/scheduled basis. You can download the URL list or schedule the download to occur daily on the Administration – URL List screen.

2. Establish custom categories.
Augment Wavecrest’s standard 74 categories with custom categories. You can add up to 25 custom categories. You can activate and use as many or as few of these as you want, and you can easily give them specific names of your own choosing. Names are limited to 50 characters. These settings are found on the Advanced Settings — Category Setup — Name Custom screen. Once a custom category has been established, you can augment the Wavecrest URL List with URLs of your own choosing and place them in the custom category for subsequent monitoring or filtering. Custom categories also provide white list (allow-only) capability for CyBlock users.

3. Add URLs.
You can add URLs to both the Wavecrest standard and custom categories. The applicable settings are found on the Advanced Settings — Category Setup — Edit URLs screen. You can also delete URLs here.

4. Change a URL’s category.
If you wish, you can change the category to which Wavecrest has assigned a particular URL. You can do this by simply adding the URL to the category of your choice. Your categorization will take permanent precedence over the Wavecrest URL list.

5. Participate in our OtherWise program.
To opt in our OtherWise program, you simply need to periodically run a Top Non-categorized Sites report and email a copy to sites@wavecrest.net. Our list technicians will research, identify and categorize the most popular unidentified sites, many of which will be of local or special interest to your organization. Then, after you download the next daily control list update, subsequent visits to those sites by your users will no longer be listed as “Other.” They’ll be properly identified and categorized. NOTE: We hold all customer information sent to us in strict confidence.

Cut Costs with Wavecrest’s Internet Filtering, Monitoring and Reporting Products

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It has always been important to know that your company’s resources are being used properly and to the best of their capability.  Businesses want to ensure that their employees are being productive and not wasting the organization’s time and resources.

Internet access is one of those resources that can easily be abused, costing an organization time and money. Internet filtering and/or monitoring with one of Wavecrest’s Cyfin or CyBlock products can help preclude or drive down costs in at least four areas: productivity, bandwidth, legal liability and security.

1. Productivity

  • The average worker admits to frittering away 2.09 hours per 8-hour workday, not including lunch and scheduled break-time (America Online and Salary.com survey, 2006).
  • The average employee costs a company $29.71 per hour (including salary, overhead costs, benefits, payroll taxes, etc.) —- United States Department of Labor Bureau of Labor Statistics — March 2010.
  • Lost productivity costs the company $59.42 per day per employee (2 hrs x $29.71).
  • Average employee works 240 days per year.
  • Yearly loss per employee is $14,260.80  (240 x $59.42)
  • Loss per 1000 employees is $14,260,800 per year.
  • Average cost for a Wavecrest Internet filtering or monitoring product with a 1000-employee license is $3,500 per year ($3.50 per user).

Conclusion:  Cost of a Wavecrest license is less than three tenths of one percent of the cost of lost productivity. A well-communicated Web-use policy, coupled with an effective monitoring product, greatly increases productivity in the workplace.

2.  Bandwidth

Reliable studies indicate that as much as 70% of a company’s bandwidth is being consumed by non-productive pursuits. Activities such as online video, audio streaming, downloading movies or MP3’s are especially damaging.  It is quite clear that eliminating or significantly reducing bandwidth abuse can improve network performance and preclude or decelerate the need for organizations to support increased bandwidth use.

3.  Legal Liability

Web-related legal costs typically result from employees visiting pornography sites.  Many studies show this to be a serious problem. In fact, according to research by Nielsen Online in October 2008, one quarter of employees who use the Internet visit porn sites during the workday.  Hits to porn sites are higher during office hours than at any other time of day, according to M.J. McMahon, publisher of AVN Online magazine, which tracks the adult video industry.

This type of activity puts the employer at serious risk of being sued by other workers who are offended or upset by being exposed to pornographic images. Such suits usually take the form of sexual harassment or hostile workplace litigation and can be very costly in terms of damage to reputation as well as legal costs.

4.  Security

Studies show that approximately twenty percent of personal use of the Internet by employees involves activities that pose potential threats to employer network security. Examples include file sharing, the use of malicious code, spyware and more. Like bandwidth abuse, the associated costs are difficult to quantify, but such activities can easily result in network disruptions or slowdowns and/or loss or compromise of proprietary data; these all come with a cost.

Stop A Pornography Surfing Problem Before It Starts: Why Monitoring Is Important

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USA Today reported today that “several top Security and Exchange Commission staffers surfed porn sites as economy teetered.”  While many of us like to think that “everyone” knows it’s inappropriate to surf porn at work using the office computer, time and time again stories like these still pop up.  While whether or not to allow social networking in the office and how to control the use of these sites seems to be the big surfing topic today, apparently we still cannot forget about pornography.  Pornography poses several risks to businesses and government agencies. These include productivity losses, security issues and legal liability.  No matter how strict or lenient your acceptable use policy is, one thing is clear.  Communicating your Web-use policy and regularly monitoring employees’ Web use is important.  You want to stop the problem before it starts or turns into an employee spending “up to eight hours a day looking at and downloading pornography.”

Source: https://content.usatoday.com/communities/ondeadline/post/2010/04/ig-report-several-top-sec-staffers-surfed-porn-sites-as-economy-teetered/1

New Categories Coming Soon!

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New categories are coming soon to all Wavecrest Products.  Some of the new categories include:

  • TV/Video Streaming
  • Shareware/Freeware
  • Online Meetings
  • P2P/File Sharing
  • Weapons
  • Online Storage

Keep an eye out on your product’s news, the Web site, Blog and Twitter for updates with more details on the new categories and when you can expect to see them in your CyBlock or Cyfin product.

Blocking IM/Chat with Wavecrest’s CyBlock Products

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Our CyBlock Appliance offers the best coverage for blocking IM and Chat sites. The CyBlock Appliance can block the IM traffic as well as the sites to prevent the user from making a connection to the IM server.  To block IM with the CyBlock Appliance, first go to the Advanced Settings – Filter Settings – Block Web Protocols screen and check all the IM clients that you want to block.  Next, go to the Advanced Settings – Filter Settings – Block Web Categories screen and block the Chat category.  For even more coverage, you can also block the following URLs by placing them in a Custom Category or by adding them to the Chat category.

Yahoo IM: login.yahoo.com (Hardware and Software)

AOL IM: login.oscar.aol.com (Other Category)

MSN Messenger: login.live.com (Note: This site also is used for Hotmail login as well. So if you block the Hardware and Software category or this URL, you will block both MSN Messenger and Hotmail email).

To get the best filtering Chat/IM coverage with CyBlock Proxy or CyBlock ISA, block the Chat category and the sites listed above.

Few Employers Have a Social Networking Policy in Place

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A recent report by Manpower found that very few companies have policies regarding social networking use.  In fact, only 29% of US companies have a formal social networking policy in place.  Social networks are not only time wasters, but they can pose serious security risks or damage a company’s reputation if employees post confidential or harmful material about the company.  No matter what an employer’s stance is on social networking use in the workplace, it is highly recommended to have a policy in place and educate employees on that policy. Joseph P. Paranac, a shareholder in LeClairRyan’s Labor and Employment Group has offered Web-use policy suggestions on what companies should include.

If you’re unsure whether or not you want to block social networking, we have also written a paper that addresses the issues surrounding social networking use in the workplace, the importance of creating a policy, and monitoring or filtering employee’s Web use according to that policy.

White Paper: Social Networking or Social Not-working?

Source: https://www.emarketer.com/Article.aspx?R=1007493

Wavecrest’s RealTimePlus Filtering

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RealTimePlus is our customer-configurable three-layer filtering process. It uses three layers of screening based on: (1) custom categories, (2) the Wavecrest categorization (control) list and (3) a real-time deep packet analysis process.

1. Custom Categories (the “First Layer”). ‘Custom categories’ supplement the standard categories. This enables you to better identify and control your users’ Web activity.   For example, you can create a custom category to:

  • Serve as a “white list” that contains all sites to which visits are allowed (while blocking all others).
  • Track and possibly block access to ‘standard’ sites that are not in the Wavecrest URL List but are of special local interest or concern.
  • Serve as a “black list” that contains all sites to be blocked (while allowing access to all others).
  • Track (but not block) visits to internal servers (intranet sites) and/or partner sites.

You can add custom categories at the Advanced Settings – Category Setup – Custom Categories screen. Then use the Advanced Settings – Category Setup – Edit URLs screen to add sites into your custom categories.

2. The Wavecrest URL List (the “Second Layer”). To accurately identify and categorize the vast majority of visits, Wavecrest products use a large, mature categorization control list.  This ‘control’ list consists of 69 ‘standard’ content-identification categories that is updated daily with URLs from around the world.  We recommend that you download the list daily to get the best filtering and monitoring coverage.   You can setup an automatic daily download of the list at the Administration – URL List – Schedule screen.

Another great customization feature with the control list is that you can add and move URLs in the standard categories.  For example, if you use Twitter as a Marketing tool but want to continue to block all other social networking sites, you can simply add www.twitter.com to the Marketing category.  You can make this change at the Advanced Settings – Category Setup – Edit URLs screen.

Finally, set your block/allow policies for your custom categories and standard categories at the Advanced Settings – Filtering Settings – Block Web Categories screen.

3. Deep Packet Analysis (the “Third Layer”). Using real-time ‘deep packet analysis,’ CyBlock can determine if the content of a URL is Flash, video streaming, audio streaming, images, Active X and more.  Any or all of these could be considered “inappropriate” and can be blocked.  You can also add your own extensions to be blocked.  You can block these types of content or add your own at the Advanced Settings – Filter Settings – Block Web Content screen.

Other Features

1. Hourly Blocking. You can block or allow categories at specific hours during the day.  For example, you may want to allow access to some categories during the lunch hour. You can set these hourly policies by clicking on the clock icon at the Block Web Categories screen.

2. Customizable Blocking Message. CyBlock comes with a standard blocking message, but you can configure the product to point to your own Web policy or personalized blocking message.  You can set this custom message at the Advanced Settings – Filter Settings – Web Blocking Message screen.

Wavecrest Computing’s End of Year Sales Specials

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Now is your last chance to take advantage of one of our sales specials on our CyBlock Internet filtering or Cyfin Internet monitoring software. These specials will end on December 31, 2009, so act fast!

Purchase a one-year license and get one extra month free! That’s a 13-month license for the price of 12!

Interested in a multi-year license?
No problem. For purchasing a 2-year license, you’ll get 2 extra months, or get 3 extra months with the purchase of a 3-year license.

New to Wavecrest?
Enjoy the following discounts when you purchase a NEW 2 or 3-year license:

  • 20% off a new 2-year license
  • 30% off a new 3-year license

Coming Up For Renewal?
In addition to getting the extra months, if you purchase a multi-year renewal license, you’ll also get to enjoy the following discounts:

  • 15% off a 2-year license
  • 20% off a 3-year license

To take advantage of these specials, simply state that you would like the “End of Year Sales Special” when you order!

For a quote or to place your order, contact sales.

Phone (Toll-free): 877-442-9346, ext. 3 (U.S. and Canada)
Phone: 321-953-5351, ext. 3
Email: sales@wavecrest.net