{"id":71,"date":"2010-10-08T10:19:46","date_gmt":"2010-10-08T14:19:46","guid":{"rendered":"http:\/\/blog.wavecrestcomputing.com\/?p=71"},"modified":"2011-06-21T10:40:46","modified_gmt":"2011-06-21T14:40:46","slug":"wavecrest-technical-support-is-here-to-help-you","status":"publish","type":"post","link":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-technical-support-is-here-to-help-you\/","title":{"rendered":"Wavecrest Technical Support Is Here to Help You"},"content":{"rendered":"<p>We often get great feedback on our helpful technical support from both customers or those simply evaluating our product. For those of you that have not had the pleasure of working with our technical support yet, we want to invite you to contact us about any questions you have on your CyBlock or Cyfin product.\u00a0 You can check out our services and contact information below. And of course we&#8217;re here for those of you that we have had the pleasure of helping in the past.<\/p>\n<p>At Wavecrest, we listen to our customers,  and the majority of the new  features that show up in our products have  come from communications  with our customers.\u00a0 Our customers are the most valuable asset we have, and we  appreciate every single one of you.\u00a0 Thank You!<\/p>\n<p>We invite those of you that have used our support services in the past to <strong>leave a comment<\/strong> about your experience.\u00a0 We&#8217;d love the feedback.<\/p>\n<p><strong>Wavecrest Technical Support Services<\/strong><\/p>\n<ul>\n<li><strong>Support via Telephone  and Email. <\/strong>Technical and  customer support representatives are available to  answer questions  about product setup, policy support usage, technical issues  and  more\u2014via phone or email at no cost.<strong><\/strong><\/li>\n<li><strong>Product  Installation Support. <\/strong> Although our products are easy to install and  integrate, a technical  specialist will be available to help you ensure a smooth  startup.<strong><\/strong><\/li>\n<li><strong>Quick  Start guides.<\/strong> Each product  includes a built-in &#8220;Quick Start&#8221; guide that walks you  through basic  setup and usage steps. Complete user manuals are also provided.<strong><\/strong><\/li>\n<li><strong>Online  Support Forum. <\/strong> Ask a question and find answers from  other product users and our own technical support specialists on the <a href=\"https:\/\/forum.wavecrest.net\/\" target=\"_blank\">forum<\/a>.<\/li>\n<li><strong>Blog, <a href=\"https:\/\/twitter.com\/wavecrestnet\" target=\"_blank\">Twitter<\/a> or <a href=\"https:\/\/www.facebook.com\/pages\/Wavecrest-Computing\/91856594558\" target=\"_blank\">Facebook<\/a> Updates.<\/strong> Get product tech tips and keep up-to-date on the latest product news by either <a href=\"https:\/\/feeds.feedburner.com\/WavecrestBlog\" target=\"_blank\">subscribing to our feed<\/a> or following us.<\/li>\n<li><strong>Product Upgrades.<\/strong> Product upgrades are included in the cost of your annual license.<strong><\/strong><\/li>\n<li><strong>On-line Web Conference. <\/strong>This valuable<strong> <\/strong>customer<strong> <\/strong>communications  tool enables our Support staff  to more easily and quickly address any  product-related questions, provide  assistance with setup and\/or  troubleshoot technical issues. We also use it to  demonstrate the  product and provide product evaluators a better understanding  of the  functionality.<strong><\/strong><\/li>\n<li><strong>Categorization  list updates.<\/strong> Updates to Wavecrest&#8217;s URL list are available for download on a daily basis.<strong><\/strong><\/li>\n<li><strong>The <em>OtherWise<\/em> Program <\/strong>(Reports Enhancement and Optimization).\u00a0  The centerpiece of our continuous support services concept is a program  we call \u201c<a href=\"https:\/\/wwwnew\/products\/otherwise.html\">OtherWise<\/a>.\u201d  \u00a0Under this voluntary and  confidential arrangement, we work  individually with customers to maximize the  number and percentage of  Web sites that the Wavecrest product identifies and  categorizes. The  program focuses on sites that are of particular interest to  the  individual organization and\/or are popular with its workforce.<\/li>\n<\/ul>\n<p><strong>Contact Information<\/strong><br \/>\nToll-free: 877-442-9346, ext 4(U.S. and Canada)<br \/>\nDirect: 321-953-5351, ext 4<br \/>\nInternational:001-321-953-5351, ext 4 (outside U.S. and Canada)<br \/>\nEmail: <a href=\"mailto:support@wavecrest.net\">support@wavecrest.net<\/a><br \/>\nForum: <a href=\"https:\/\/forum.wavecrest.net\/\" target=\"_blank\">forum.wavecrest.net<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We often get great feedback on our helpful technical support from both customers or those simply evaluating our product. For those of you that have not had the pleasure of working with our technical support yet, we want to invite you to contact us about any questions you have on your CyBlock or Cyfin product.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,12,206,60],"tags":[258,210,257],"class_list":["post-71","post","type-post","status-publish","format-standard","hentry","category-cyblock","category-cyfin","category-tech-tips","category-wave-news","tag-contact-support","tag-support-services","tag-wavecrest-technical-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wavecrest Technical Support Is Here to Help You - Wavecrest Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-technical-support-is-here-to-help-you\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wavecrest Technical Support Is Here to Help You - Wavecrest Blog\" \/>\n<meta property=\"og:description\" content=\"We often get great feedback on our helpful technical support from both customers or those simply evaluating our product. 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