{"id":918,"date":"2014-04-24T15:05:28","date_gmt":"2014-04-24T19:05:28","guid":{"rendered":"http:\/\/209.208.108.186\/?p=918"},"modified":"2014-04-24T15:05:28","modified_gmt":"2014-04-24T19:05:28","slug":"wavecrest-is-excited-to-unveil-our-new-product-knowledge-base","status":"publish","type":"post","link":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/","title":{"rendered":"Wavecrest is excited to unveil our new product knowledge base."},"content":{"rendered":"<p>This new knowledge base will provide immediate, 24\/7 support to our global customer base. Customers will be able to quickly find the answers they are looking for. The knowledge base comes with an enhanced search tool that shows relevant results as you type, dramatically reducing the resolution time.<\/p>\n<p>Our top-rated technical support staff will be continuously updating the knowledge base. Wavecrest\u2019s technical support staff is committed to providing customers with the best possible product experience. This commitment to quality will ensure the knowledge base will always yield the highest quality results for our customers. Through the knowledge base, customers will also be able to access detailed product release notes, tech tips, and the Wavecrest blog.<\/p>\n<p>Wavecrest is always striving to provide continuously improved, higher level customer support. We furnish our customers with more than just a \u2018product\u2019, we provide them with a long-term \u2018package\u2019 that combines a cost-effective product with free support services whose priority is equal to that of product design. These services are available during the free product evaluation period and remains throughout the product license term.<\/p>\n<p>See what existing customers are saying about Wavecrest\u2019s technical support team:<\/p>\n<p style=\"padding-left: 30px;\">&#8220;The Wavecrest support engineers are always eager and responsive to assist with any technical challenges facing our network. They have truly made my support to our customer relatively seamless.&#8221; -David Scott, Lockheed Martin CITIC<\/p>\n<p style=\"padding-left: 30px;\">&#8220;Any pre-sales questions we had were answered promptly, and Wavecrest\u2019s technical support ranks in the top 5% of all technical support I have worked with in 29 years of being in IT.&#8221; -Karleen Carlson, IT Manager, Van Diest Supply Company<\/p>\n<p style=\"padding-left: 30px;\">&#8220;I can\u2019t say enough about the service we have received from Wavecrest in general. From the sales team working with us through the trial and purchase period, to the support team that has answered each of our &#8216;quirks&#8217;.&#8221; -Allen Lochamy, Atlanta Bonded Warehouse<\/p>\n<p style=\"padding-left: 30px;\">&#8220;Wavecrest has the best support of any company out there. Their staff members are always courteous to work with and knowledgeable about their product \u2013 which is a rarity in this type of work.&#8221; -Chris Martin, A+ Computer Solutions<\/p>\n<p style=\"padding-left: 30px; text-align: center;\"><a href=\"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-919\" alt=\"kb\" src=\"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png\" width=\"795\" height=\"462\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This new knowledge base will provide immediate, 24\/7 support to our global customer base. Customers will be able to quickly find the answers they are looking for. The knowledge base comes with an enhanced search tool that shows relevant results as you type, dramatically reducing the resolution time. Our top-rated technical support staff will be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,106,385,109,89,12,289,206,238,60,18],"tags":[119,418,417,140,419,374],"class_list":["post-918","post","type-post","status-publish","format-standard","hentry","category-cyblock","category-cyblock-appliance","category-cyblock-cloud","category-cyblock-isa","category-cyblock-proxy","category-cyfin","category-product-updates-2","category-tech-tips","category-technical-support","category-wave-news","category-wavecrest-computing","tag-employee-web-use","tag-kb","tag-knowledge-base","tag-web-filtering","tag-web-protection","tag-web-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Wavecrest is excited to unveil our new product knowledge base. - Wavecrest Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wavecrest is excited to unveil our new product knowledge base. - Wavecrest Blog\" \/>\n<meta property=\"og:description\" content=\"This new knowledge base will provide immediate, 24\/7 support to our global customer base. Customers will be able to quickly find the answers they are looking for. The knowledge base comes with an enhanced search tool that shows relevant results as you type, dramatically reducing the resolution time. Our top-rated technical support staff will be [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/\" \/>\n<meta property=\"og:site_name\" content=\"Wavecrest Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/WebFiltering\" \/>\n<meta property=\"article:published_time\" content=\"2014-04-24T19:05:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@wavecrestnet\" \/>\n<meta name=\"twitter:site\" content=\"@wavecrestnet\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/blog.wavecrest.net\/#\/schema\/person\/49694141f524c27bbdfca11c590820cc\"},\"headline\":\"Wavecrest is excited to unveil our new product knowledge base.\",\"datePublished\":\"2014-04-24T19:05:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/\"},\"wordCount\":356,\"publisher\":{\"@id\":\"https:\/\/blog.wavecrest.net\/#organization\"},\"image\":{\"@id\":\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png\",\"keywords\":[\"employee web use\",\"kb\",\"knowledge base\",\"web filtering\",\"web protection\",\"web security\"],\"articleSection\":[\"CyBlock\",\"CyBlock Appliance\",\"CyBlock Cloud\",\"CyBlock ISA TMG\",\"CyBlock Software\",\"Cyfin\",\"Product Updates\",\"Tech Tips\",\"technical support\",\"Wave News\",\"Wavecrest Computing\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/\",\"url\":\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/\",\"name\":\"Wavecrest is excited to unveil our new product knowledge base. - Wavecrest Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.wavecrest.net\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png\",\"datePublished\":\"2014-04-24T19:05:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#primaryimage\",\"url\":\"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png\",\"contentUrl\":\"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.wavecrest.net\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Wavecrest is excited to unveil our new product knowledge base.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.wavecrest.net\/#website\",\"url\":\"https:\/\/blog.wavecrest.net\/\",\"name\":\"Wavecrest Blog\",\"description\":\"The Latest news, tips and resources straight from the Wavecrest team.\",\"publisher\":{\"@id\":\"https:\/\/blog.wavecrest.net\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.wavecrest.net\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.wavecrest.net\/#organization\",\"name\":\"Wavecrest Blog\",\"url\":\"https:\/\/blog.wavecrest.net\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.wavecrest.net\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2015\/08\/CF_Full_F.png\",\"contentUrl\":\"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2015\/08\/CF_Full_F.png\",\"width\":1210,\"height\":765,\"caption\":\"Wavecrest Blog\"},\"image\":{\"@id\":\"https:\/\/blog.wavecrest.net\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/WebFiltering\",\"https:\/\/x.com\/wavecrestnet\",\"https:\/\/www.linkedin.com\/company\/wavecrest-computing\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.wavecrest.net\/#\/schema\/person\/49694141f524c27bbdfca11c590820cc\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/57312a01ee193eba72681938d65d35e991afb7e806c02d57f63579f2d73c1536?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/57312a01ee193eba72681938d65d35e991afb7e806c02d57f63579f2d73c1536?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/57312a01ee193eba72681938d65d35e991afb7e806c02d57f63579f2d73c1536?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"url\":\"https:\/\/blog.wavecrest.net\/index.php\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Wavecrest is excited to unveil our new product knowledge base. - Wavecrest Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/","og_locale":"en_US","og_type":"article","og_title":"Wavecrest is excited to unveil our new product knowledge base. - Wavecrest Blog","og_description":"This new knowledge base will provide immediate, 24\/7 support to our global customer base. Customers will be able to quickly find the answers they are looking for. The knowledge base comes with an enhanced search tool that shows relevant results as you type, dramatically reducing the resolution time. Our top-rated technical support staff will be [&hellip;]","og_url":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/","og_site_name":"Wavecrest Blog","article_publisher":"https:\/\/www.facebook.com\/WebFiltering","article_published_time":"2014-04-24T19:05:28+00:00","og_image":[{"url":"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png","type":"","width":"","height":""}],"author":"admin","twitter_card":"summary_large_image","twitter_creator":"@wavecrestnet","twitter_site":"@wavecrestnet","twitter_misc":{"Written by":"admin","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#article","isPartOf":{"@id":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/"},"author":{"name":"admin","@id":"https:\/\/blog.wavecrest.net\/#\/schema\/person\/49694141f524c27bbdfca11c590820cc"},"headline":"Wavecrest is excited to unveil our new product knowledge base.","datePublished":"2014-04-24T19:05:28+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/"},"wordCount":356,"publisher":{"@id":"https:\/\/blog.wavecrest.net\/#organization"},"image":{"@id":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png","keywords":["employee web use","kb","knowledge base","web filtering","web protection","web security"],"articleSection":["CyBlock","CyBlock Appliance","CyBlock Cloud","CyBlock ISA TMG","CyBlock Software","Cyfin","Product Updates","Tech Tips","technical support","Wave News","Wavecrest Computing"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/","url":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/","name":"Wavecrest is excited to unveil our new product knowledge base. - Wavecrest Blog","isPartOf":{"@id":"https:\/\/blog.wavecrest.net\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#primaryimage"},"image":{"@id":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png","datePublished":"2014-04-24T19:05:28+00:00","breadcrumb":{"@id":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#primaryimage","url":"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png","contentUrl":"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2014\/04\/kb.png"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.wavecrest.net\/index.php\/wavecrest-is-excited-to-unveil-our-new-product-knowledge-base\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.wavecrest.net\/"},{"@type":"ListItem","position":2,"name":"Wavecrest is excited to unveil our new product knowledge base."}]},{"@type":"WebSite","@id":"https:\/\/blog.wavecrest.net\/#website","url":"https:\/\/blog.wavecrest.net\/","name":"Wavecrest Blog","description":"The Latest news, tips and resources straight from the Wavecrest team.","publisher":{"@id":"https:\/\/blog.wavecrest.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.wavecrest.net\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blog.wavecrest.net\/#organization","name":"Wavecrest Blog","url":"https:\/\/blog.wavecrest.net\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.wavecrest.net\/#\/schema\/logo\/image\/","url":"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2015\/08\/CF_Full_F.png","contentUrl":"https:\/\/blog.wavecrest.net\/wp-content\/uploads\/2015\/08\/CF_Full_F.png","width":1210,"height":765,"caption":"Wavecrest Blog"},"image":{"@id":"https:\/\/blog.wavecrest.net\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/WebFiltering","https:\/\/x.com\/wavecrestnet","https:\/\/www.linkedin.com\/company\/wavecrest-computing"]},{"@type":"Person","@id":"https:\/\/blog.wavecrest.net\/#\/schema\/person\/49694141f524c27bbdfca11c590820cc","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/57312a01ee193eba72681938d65d35e991afb7e806c02d57f63579f2d73c1536?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/57312a01ee193eba72681938d65d35e991afb7e806c02d57f63579f2d73c1536?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/57312a01ee193eba72681938d65d35e991afb7e806c02d57f63579f2d73c1536?s=96&d=mm&r=g","caption":"admin"},"url":"https:\/\/blog.wavecrest.net\/index.php\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.wavecrest.net\/index.php\/wp-json\/wp\/v2\/posts\/918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.wavecrest.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.wavecrest.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.wavecrest.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.wavecrest.net\/index.php\/wp-json\/wp\/v2\/comments?post=918"}],"version-history":[{"count":7,"href":"https:\/\/blog.wavecrest.net\/index.php\/wp-json\/wp\/v2\/posts\/918\/revisions"}],"predecessor-version":[{"id":926,"href":"https:\/\/blog.wavecrest.net\/index.php\/wp-json\/wp\/v2\/posts\/918\/revisions\/926"}],"wp:attachment":[{"href":"https:\/\/blog.wavecrest.net\/index.php\/wp-json\/wp\/v2\/media?parent=918"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.wavecrest.net\/index.php\/wp-json\/wp\/v2\/categories?post=918"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.wavecrest.net\/index.php\/wp-json\/wp\/v2\/tags?post=918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}