When you run a report and it shows that you have exceeded your license limit, you can determine the reason by viewing the idnir.txt file. The idnir.txt file is generated when your license limit has been exceeded and is located in the …\wc\cf\db folder for Cyfin or the …\wc\cyblock\db folder for CyBlock Software.
The idnir.txt file will show all the IDs that exceeded your license limit and were not in the report you ran.
You can determine whether these IDs are internal users, external IP addresses, or other extraneous types of IDs. Viewing this file will allow you to assess whether you have a logging issue or whether your number of licensed users needs to be increased.
To increase your number of licensed users, please contact Wavecrest Sales toll-free at (877) 442-9346, Ext. 3, or send an e-mail to email@example.com.
For additional assistance, please contact Technical Support at (321) 953-5351, Ext. 4 or firstname.lastname@example.org.