Wavecrest Computing Provides the Best All-around Customer Experience in the Web Security and Web-use Forensic Markets

Friday, March 7th, 2014

Wavecrest Computing is the recognized leader in the Web security and Web-use forensic markets. We directly address our clients’ needs with over 17 years of experience developing and supporting Web Security and forensic solutions. We believe delivering the highest quality product at the industry’s most competitive pricing is fundamental to our success. Wavecrest is also proud to provide the best in-house, U.S. based technical support in the industry. Our customers know that they will receive courteous, personalized attention when they speak with our knowledgeable and skilled personnel. We are committed to making sure each and every customer has a successful experience using our products.

A long-standing customer, Karleen Carlson of Van Diest Supply Company, agrees. “When I seek out a company to provide a product or service, I want it all — a great product, a great price, a salesperson that is responsive and treats me like I am their only customer, and technical support that is intelligent, easy to access, and easy to understand. Wavecrest meets all of these criteria. We have used Cyfin, CyBlock ISA, CyBlock Software and CyBlock Cloud. Each of these products met our needs at a fraction of the cost of what the competitors are offering. Any pre-sales questions we had were answered promptly, and the Wavecrest technical support ranks in the top 5% of all technical support I have worked with in 29 years of being in IT.”

We know you will end up agreeing as well that ‘The Wavecrest Way’ is the right way. To gain a fuller understanding of Wavecrest’s product selection, we invite you to contact us personally or to take a moment to visit our Web site and download a product for a free evaluation. Our Technical Support Services are here to help throughout the evaluation process.

Wavecrest Technical Support Is Here to Help You

Friday, October 8th, 2010

We often get great feedback on our helpful technical support from both customers or those simply evaluating our product. For those of you that have not had the pleasure of working with our technical support yet, we want to invite you to contact us about any questions you have on your CyBlock or Cyfin product.  You can check out our services and contact information below. And of course we’re here for those of you that we have had the pleasure of helping in the past.

At Wavecrest, we listen to our customers, and the majority of the new features that show up in our products have come from communications with our customers.  Our customers are the most valuable asset we have, and we appreciate every single one of you.  Thank You!

We invite those of you that have used our support services in the past to leave a comment about your experience.  We’d love the feedback.

Wavecrest Technical Support Services

  • Support via Telephone and Email. Technical and customer support representatives are available to answer questions about product setup, policy support usage, technical issues and more—via phone or email at no cost.
  • Product Installation Support. Although our products are easy to install and integrate, a technical specialist will be available to help you ensure a smooth startup.
  • Quick Start guides. Each product includes a built-in “Quick Start” guide that walks you through basic setup and usage steps. Complete user manuals are also provided.
  • Online Support Forum. Ask a question and find answers from other product users and our own technical support specialists on the forum.
  • Blog, Twitter or Facebook Updates. Get product tech tips and keep up-to-date on the latest product news by either subscribing to our feed or following us.
  • Product Upgrades. Product upgrades are included in the cost of your annual license.
  • On-line Web Conference. This valuable customer communications tool enables our Support staff to more easily and quickly address any product-related questions, provide assistance with setup and/or troubleshoot technical issues. We also use it to demonstrate the product and provide product evaluators a better understanding of the functionality.
  • Categorization list updates. Updates to Wavecrest’s URL list are available for download on a daily basis.
  • The OtherWise Program (Reports Enhancement and Optimization).  The centerpiece of our continuous support services concept is a program we call “OtherWise.”  Under this voluntary and confidential arrangement, we work individually with customers to maximize the number and percentage of Web sites that the Wavecrest product identifies and categorizes. The program focuses on sites that are of particular interest to the individual organization and/or are popular with its workforce.

Contact Information
Toll-free: 877-442-9346, ext 4(U.S. and Canada)
Direct: 321-953-5351, ext 4
International:001-321-953-5351, ext 4 (outside U.S. and Canada)
Email: support@wavecrest.net
Forum: forum.wavecrest.net

Improve Your Web-Use Reports with Wavecrest’s OtherWise Service

Friday, May 28th, 2010

If you are an evaluator or customer of Wavecrest CyBlock and Cyfin products and are not already using our OtherWise service, we invite you to reduce the number of non-categorized sites and improve your reports . OtherWise is a voluntary and confidential program under which a site analyst will help you improve the quality and usability of your reports. This service is offered for free to all Wavecrest customers. To participate in OtherWise, follow these simple steps.

  1. Go to Reports – Schedule and click on the Create link.
  2. Select the Top Non-Categorized Sites report.
  3. For Report Delivery, select to email the report to other recipient, and type in sites@wavecrest.net in the text field.
  4. For the Timeframe, we recommend running the report weekly or monthly.
  5. Click Submit to save your changes, and the report will now be emailed automatically to our site analysts at Wavecrest on a weekly or monthly basis (depending on the frequency you selected).

From now on, no further action is needed on your part. A site analyst will review the report to categorize any non-categorized sites and if necessary, alert you if there is any suspicious activity.

Visit our Web site or contact us to learn more about our OtherWise program.