Category Archives: CyBlock Cloud

CyBlock/Cyfin Release 9.1.3 Now Available

Release 9.1.3 provides our CyBlock Cloud customers with information on their disk storage usage, bandwidth usage, highest number of daily monitored users, and the date on which this occurred. The enhancement is described below.

Usage Statistics. The following features have been added:
- On the Home page, a Usage Statistics section provides customers with usage information, such as their disk storage and bandwidth usage.
- The Storage field indicates the amount of disk storage used as well as the percentage used based on the reporting storage option set in your customer account.
- The Bandwidth field shows the amount of bandwidth used for the month.
- The Peak Users field shows the highest number of daily monitored users for the month and the date on which this occurred.
- If your storage usage percentage exceeds 90%, a warning will be displayed indicating that usage is critical and to contact Sales.
- All bandwidth and monitored users data is calculated monthly and is reset at midnight on the first of the month.

There are also corrections in this release for CyBlock as well as Cyfin. To see the full release notes for your product, visit our Web site or knowledge base.

If you are at version 9.0.5 or later, you can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

If you are at version 6.8.3.a or earlier, you can download the latest release by going to CyBlock Software Downloads or Cyfin Downloads. To upgrade CyBlock Appliance, please contact Technical Support at (321) 953-5351, Ext. 4 or support@wavecrest.net.

For additional assistance, please feel free to contact us.

Cyber Monday is Quickly Approaching is Your Network Ready?

cyber-monday-2013

Cyber Monday crushed it, again.

Online shopping on Cyber Monday hit $2.29 billion in sales in 2013

Adobe reported that Cyber Monday eCommerce sales grew 16% year-over-year to $2.29 billion.
Adobe also said that 18.3% of sales came from mobile devices, an increase of 80% year-over-year.
ComScore reported that Cyber Monday reached $1.73 billion in desktop online spending, up 18% from 2012.
IBM said Cyber Monday was the biggest online shopping day in history, with a 20.6% increase in online sales.

The chart above shows Cyber Monday sales dramatically increasing around 9 am on Monday and holding steady throughout the entire work day.

With more and more of your employees doing their shopping online, it has become a cyber security issue for businesses making sure their networks are secure, managing bandwidth and protecting their employee from identity theft . CyBlock Web Security products will help you manage all of this from an easy to use single console.

CyBlock is a complete Web management and security product:

Advanced Web Filtering
Threat Protection
Bandwidth Management
SSL Inspection
Comprehensive Reporting

More information about CyBlock Web Security Products.

Wavecrest Computing Releases Hybrid Option for CyBlock

Melbourne, FL November 12, 2014

Wavecrest Computing, the makers of CyBlock, have just announced the availability of the Hybrid option for CyBlock.

For organizations that are composed of a main office, branch offices, and remote and mobile users, there is a certain need to safeguard all networks and employees in the organization. Organizations want to apply the same Acceptable Use Policy (AUP), which is being enforced for on-premises employees, to remote employees. Along with an on-premises installation of CyBlock Software or CyBlock Appliance, companies can also secure remote offices and mobile users using a Hybrid deployment of CyBlock.

“The Hybrid deployment is a feature that uses CyBlock Cloud to extend Web filtering and monitoring to our clients’ off-premises employees, that is, those connecting to the Internet from hotels, airports, home offices, or remote offices.” Dennis McCabe CEO, Wavecrest Computing

CyBlock Hybrid offers a flexible Web security solution that combines your on-premises CyBlock installation with a CyBlock Cloud service. You can manage the policies for your on-premises and off-premises employees from a single interface. Using CyBlock Cloud, the Hybrid deployment secures remote and mobile users so there is no need to route traffic back to the main office. You can free up local server bandwidth and be assured that Web filtering for these users is occurring in the cloud.

Wavecrest Computing has been the recognized leader in Web security and Web-usage forensic solutions for over 17 years. Our scalable filtering and forensic reporting analysis products are designed to enable organizations to successfully address Internet abuse, legal liability, workforce productivity, and Web security threats. Wavecrest Computing’s client list includes well-known corporations such as Edward Jones, General Electric, Lockheed Martin, Blue Cross Blue Shield, MillerCoors, Rolex, Siemens, and others.

CyBlock MSP Partner Portal

The CyBlock MSP Partner Portal allows you to easily access and manage all of your customer accounts and view their licenses. Here are the highlights:

Once your CyBlock Cloud account has been established, you will receive an e-mail notification to complete your registration by logging on to the interface.
In the interface, you will see a list of all your customers and their account information. By clicking the customer name, you can view more information for each customer, such as license details, proxy activity, and reporting storage options.
For each of your customers, you can set the product to be specific to their needs including blocking policies, authentication rules, Groups and IDs, and custom categories. You can also run different kinds of reports on employee Web use for your customers, such as audit detail reports.
You easily switch between customers and retrieve their corresponding policies, settings, and screens via the Customer menu.
You will receive an e-mail notification of the daily status of your customers including proxy and reporting usage. You will also be notified when the number of licensed users has been exceeded for a particular customer.

To learn more about CyBlock’s new MSP Partner Portal read our new Tech Brief.

Filtering and Identifying Web Activity by User Name

When a company implements Web filtering and monitoring software, it typically wants to filter and monitor the Web traffic flowing through its network by user name versus IP address for various reasons. Some of these reasons include curtailing casual surfing, protecting against security threats, and conserving bandwidth. Furthermore, a company’s Acceptable Use Policy (AUP) is usually based on user names and/or groups of user names. Therefore, the application that enforces and monitors the company’s AUP needs to identify Web activity by user name. IP addresses can be dynamic, and sometimes more than one employee can log on to a computer, and hence, more than one user name will be using the same IP address.

Many an IT administrator is tasked with ensuring that the company’s employees are going through
the proxy that is in place, so that Web activity can be monitored by user name. To get user names
and authenticate users, IT administrators can choose any of the proxy configuration options and
authentication methods described below.

Depending on the company’s preference, one proxy configuration option may be more favorable than the other. Here, we will discuss applying browser settings manually, pushing out group policies using Active Directory (AD), using a captive portal, and installing client software. We will also touch on the different ways that you can authenticate your Internet users using our CyBlock products.

CyBlock/Cyfin Release 9.1.0 Now Available

We are pleased to announce the release of a new version of CyBlock Appliance, CyBlock Cloud, CyBlock Software, and Cyfin. In this release, you will find corrections as well as enhancements to the products. For CyBlock, several enhancements have been added including the Application Controls feature that allows your users to view only specific YouTube videos and the new Authentication Manager that lets you to set up cookie authentication. Here are highlights of some of the enhancements.

CyBlock Cloud

Dashboard Charts. The following features have been added:
- A Home screen provides an overview of the organization’s Web use for the last 7 days by displaying charts of Web-use visits, top users, top categories, and bandwidth usage.
- Top charts show the top users, groups, categories, and sites by visits, hits, or bytes for a selected time frame.
- Trend charts provide trends on users, groups, and categories by visits, hits, or bytes for a selected time frame as well as trends on denied and allowed hits traffic.

Cyfin

Wavecrest Syslog Server. The Wavecrest Syslog Server is now available and allows you to send syslog data to the server at a configured port. Previously, you would have to install and configure a syslog daemon. Go to Data Management – Log Data Source – Setup to create or modify your syslog log file configuration. You will be able to enable the syslog server, select a port type, and enter a listening port.

CyBlock Appliance, CyBlock Cloud, and CyBlock Software

Application Controls. This new page gives you the ability to allow only specific YouTube videos. You can associate an allowed YouTube video with your blocking policies for Web Categories in which TV/Video Streaming is blocked. A number of video ID formats are accepted.
Authentication Manager. This includes the following changes:
- Cookie authentication is now available providing you with another type of proxy authentication to support your organization.
- The new Authentication Manager screen consists of the following tabs:
  - Rules – Rules for various network definitions can be set up to specify the authentication type for each entry. These entries include an individual IP address, a range of IP addresses, and a host name.
  - NTLM – On this tab, you specify if Web applications that fail to authenticate will be automatically or manually bypassed.
  - Cookie – On this tab, you define how long the cookie will persist if using cookie authentication. You can also specify and preview the details of your cookie authentication logon page.
  - Bypass – This tab allows you to automatically or manually bypass Web applications that do not authenticate and is available in CyBlock Appliance and CyBlock Software only.
  - Cache – This tab allows you to set up login name caching to cache the user name and IP address of every authenticated user and is available in CyBlock Appliance and CyBlock Software only.
E-Mail Address for Cookie Authentication. An E-Mail Address field has been added on the following pages and applies to only IDs:
- Add Group or ID – The e-mail address for an ID must be added to use cookie authentication.
- Modify Group or ID – The e-mail address may be modified for an ID.
- Search for an ID – The e-mail address is display only.
Cookie Authentication Logon. The following features have been added:
- When cookie authentication is enabled and a user tries to access a Web site, a logon page is displayed that will allow users to create an account.
- When entering their credentials (i.e., e-mail address and password), you can require users to agree to the AUP before continuing on by configuring this option on the Authentication Manager – Cookie tab.
- Once credentials are entered, the user will be redirected to the Web site.
Real-Time Web Monitor. This includes the following changes:
- In the setup screen and monitor, under Display Options, the Authentication Type check box allows you to see the type of proxy authentication next to the user name in the monitor (e.g., user(cookie)). This feature is helpful for Technical Support.

CyBlock Cloud, CyBlock Software, and Cyfin

Filtering Audit Reports. The ability to filter data by user, IP address, category, search term, and URL has been added to audit reports.

To see the full release notes for your product, visit our Web site or the new Wavecrest Knowledge Base.

If you are at version 9.0.5, you can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

If you are not at version 9.0.5, you can download the latest release by going to CyBlock Software Downloads or Cyfin Downloads. To upgrade CyBlock Appliance, please contact Technical Support at (321) 953-5351, Ext. 4 or support@wavecrest.net.

For additional assistance, please feel free to contact us.

Forrester’s latest report says that the SaaS market will hit $131 billion by 2020.

Are you ready to take advantage of the boom in the SaaS market? Have you thought about reselling cloud services? Or have you already started the transition into the managed service resale model? Wavecrest wants to help make this transition as simple and streamlined as possible. We will provide you with all the tools you need to succeed. You can start selling our cloud service immediately with minimal investment and no binding contract.

Wavecrest understands the service model and the complexities behind selling SaaS solutions. Having a range of services that can be sold independently or in a bundle is key to generating a stable and recurring source of revenue. Web Security as a service is integral to any MSP’s offerings. That is why we have streamlined our ordering and licensing process. Furthermore, we have developed a simple to manage and provision service to ensure you maintain your profit margins!

Wavecrest Computing’s industry leading Web security solution, CyBlock, is a mature, robust and feature rich solution. CyBlock is now available as a cloud-based security service (SaaS) solution. CyBlock Web Security services will protect your clients against Web based threats, lost productivity and mitigate legal issues associated with employee Web use. CyBlock Web Security service also provides bandwidth management. This critical feature enables you to provide your clients with the highest quality of Service (QoS) by ensuring speed and reliability of mission-critical Web activity.

Let Wavecrest show you how selling the SaaS Web Access Security CyBlock Cloud will have a rapid and positive impact on your MSP business!

Find out more detail on our MSP partner page or send us your information on our partner form and we will contact you!

Toll Free:	877-442-9346 (U.S. and Canada) Ext. 3
E-Mail:	partner@wavecrest.net
Website:	https://www.wavecrest.net

Dashboard Charting Now Available in CyBlock Cloud Service

The CyBlock Cloud service dashboard provides multi-perspective, high-level trend and bar charts. A number of these ‘quick-look’ displays depict Web-use activity trends from a variety of perspectives. Others compare activity between users, groups, content categories, and sites. The Dashboard’s easy-to-interpret charts provide an efficient way to quickly determine the amount and characteristics of Web activity and identify problems that may exist.

Dashboard Home
Get a quick overview of your entire organization’s Web activity. Spot spikes in visits and bandwidth. Identify top users and most visited categories.

Top Sites Visit Chart
Find out which ten sites had the most visits for the time period you specify.

Top Sites Bandwidth Chart
Find out which ten sites are consuming the most bandwidth for the time period you specify.

User Trend Chart
View Web-use visits, hits, or bytes over time for users, groups, categories, and acceptability classifications.

Web Monitor
View Web activity in real time by user ID, the full clickable URL, and its category. Filter on users, groups, or categories to be displayed.

CyBlock Cloud Service Will Protect Your Entire Distributed Workforce

Are you thinking about switching to a cloud service to safeguard your employees while online? Is your corporate network becoming more distributed with remote offices and remote users? Realize significant savings by eliminating the need to purchase, install and maintain on-premises hardware, software or operating system licenses. A cloud service makes it easy to support your entire distributed network while freeing up your technical staff to focus on business-critical projects.

CyBlock Cloud service will protect your entire distributed workforce, no matter where your users are located. CyBlock Cloud can be easily administered and managed from anywhere via our secure cloud portal. See what Wavecrest customers are saying about CyBlock Cloud:

“We have been a CyBlock Software customer for several years and are very pleased with the level of support. Wavecrest truly stands behind their products. Now, CyBlock Cloud has given me even more capability to save my company time and money. The user interface is easy to navigate and very straight forward. The ability to filter out certain websites on the fly is a seamless process. After implementation of CyBlock Cloud, there have not been any bandwidth or connection issues at any of our remote sites. With this being said, if you are looking for uncomplicated efficiency and ease of access, CyBlock products are the way to go!” ~Can Tenamore, The Resource Center

For more information about CyBlock Cloud service or any of the Wavecrest product offerings.

Toll Free:	877-442-9346 (U.S. and Canada) Ext. 3
E-Mail:	sales@wavecrest.net
Website:	https://www.wavecrest.net

Wavecrest is excited to unveil our new product knowledge base.

This new knowledge base will provide immediate, 24/7 support to our global customer base. Customers will be able to quickly find the answers they are looking for. The knowledge base comes with an enhanced search tool that shows relevant results as you type, dramatically reducing the resolution time.

Our top-rated technical support staff will be continuously updating the knowledge base. Wavecrest’s technical support staff is committed to providing customers with the best possible product experience. This commitment to quality will ensure the knowledge base will always yield the highest quality results for our customers. Through the knowledge base, customers will also be able to access detailed product release notes, tech tips, and the Wavecrest blog.

Wavecrest is always striving to provide continuously improved, higher level customer support. We furnish our customers with more than just a ‘product’, we provide them with a long-term ‘package’ that combines a cost-effective product with free support services whose priority is equal to that of product design. These services are available during the free product evaluation period and remains throughout the product license term.

See what existing customers are saying about Wavecrest’s technical support team:

“The Wavecrest support engineers are always eager and responsive to assist with any technical challenges facing our network. They have truly made my support to our customer relatively seamless.” -David Scott, Lockheed Martin CITIC

“Any pre-sales questions we had were answered promptly, and Wavecrest’s technical support ranks in the top 5% of all technical support I have worked with in 29 years of being in IT.” -Karleen Carlson, IT Manager, Van Diest Supply Company

“I can’t say enough about the service we have received from Wavecrest in general. From the sales team working with us through the trial and purchase period, to the support team that has answered each of our ‘quirks’.” -Allen Lochamy, Atlanta Bonded Warehouse

“Wavecrest has the best support of any company out there. Their staff members are always courteous to work with and knowledgeable about their product – which is a rarity in this type of work.” -Chris Martin, A+ Computer Solutions

Wavecrest Blog

The Latest news, tips and resources straight from the Wavecrest team.