Wavecrest’s 13th Birthday

We’re Wavecrest Computing, a leading developer of Internet usage management products. Today is our thirteenth birthday. So we’re taking a moment to celebrate, look back, and reflect on some of our accomplishments over the years.

Since 1996, from our base in Melbourne, Florida, we have developed, marketed and supported a spectrum of innovative Internet monitoring and reporting solutions. Our products help all types of organizations manage their employees’ online activities and ensure compliance with acceptable use policies. Starting thirteen years ago with a single customer, our client base has grown to more than 3,000 organizations, many of them Fortune 500 companies and high profile government agencies.

We’re extremely proud of this. But it didn’t just ‘happen.’

The credit goes to an unusually talented and well-led team of development, sales and support people. They all work directly for Wavecrest; none are outsource or temporary employees. For years these dedicated men and women have made sure that we consistently deliver the products and services that our customers need to meet the many dynamic challenges associated with use of the Internet in the workplace.

And those challenges have certainly evolved over the years. Examples include the very real and seriously increasing risks of productivity losses, bandwidth drains, legal liability, and network security threats. And as the Internet grew and the challenges escalated, we have kept pace every step of the way.

Our first product— a basic software application called ProxyReporter—read and analyzed employers’ outbound Web logs. From that data, it then produced reports that helped management and IT monitor employees’ use of Web access.

Then, as the Internet became more sophisticated, we went on to develop a series of increasingly robust Web-use monitoring and filtering products designed to suit a variety of customers and network infrastructures. Our monitoring products now include Cyfin Reporter—a highly sophisticated and scalable logfile analyzer/reporter—and Cyfin Proxy, a standalone Web proxy/monitor/reporter. Our combination filtering/reporting products include CyBlock for ISA—a combination filter/reporter system for use with Microsoft ISA products—and CyBlock Proxy, a standalone proxy/filter/reporting solution.

Our latest innovation is CyBlock Appliance, a hardware based Internet-usage management device. Designed to monitor and help control use of all Internet protocols, CyBlock Appliance is a standalone proxy, monitor, filter and reporter.

Of particular interest, in recent years, we have upgraded all of these products to deal with emerging issues associated with a variety of Web 2.0 advances such as social networking. At the same time we have been busy incorporating new features such as protocol filtering and trend reporting.

Through the years our products have been well received and proven to be highly reliable and cost-effective, and we back them all with a 90-day money-back guarantee.

As proud as we are of our products, we take equal pride in our support services. When customers call, they talk to a real person—here in America—and they get personalized attention. Our support personnel, all of whom have been with us for years, know that customer satisfaction is key to the company’s (and their own) success. And as a result of their responsiveness and professionalism, they have received literally hundreds of kudos and compliments over the years.

So, in sum, we have much to celebrate and be proud of.

Happy Birthday, Wavecrest!

Managing Groups and IDs in CyBlock and Cyfin

There are two options for managing your Groups and IDs in Cyfin or CyBlock.  You can manage them either “Inside the Product” or “Outside the Product.”

By choosing to manage your Groups and IDs “Inside the Product,”  it means exactly that.  You can manually add, delete and move Groups and IDs in the product.  If you import your Groups and IDs from Active Directory or a text file, each time your Groups and IDs are imported either manually or scheduled, only NEW Groups and IDs will import.  The new Groups and IDs that are imported will be based on your configuration setup in the Active Directory Setup wizard.  Your existing Groups and IDs will not be modified, which means if a user left or moved departments, he/she will have to be deleted or moved in the product.  If you want to have users in the VIP group, you must use the “Inside the Product” option.

If you select to manage your Groups and IDs “Outside the Product,” then you will be only managing and making changes to your Groups and IDs at the directory source.  Each time Groups and IDs are imported, whether manually or scheduled from Active Directory or a text file, all Groups and IDs will be updated to identically match that configuration. Typically this option is not used because the directory source is grouped according to your network setup and not according to how you will want to apply Web-use policies.

Summer 2009 Newsletter

Check out the Wavecrest Computing Summer 2009 Newsletter.  Topics include:

  • End of Year Sales Specials – Discounts for New and Existing Customers
  • New Rack Mount CyBlock Appliance
  • Managing and Customizing Categorization in Cyfin and CyBlock
  • Displaying Login Names and IP Addresses in Reports

New Advanced Reporting Options

New advanced reporting options were recently added to Cyfin and CyBlock. You can configure these options by going to Advanced Settings – Report Settings in your Cyfin or CyBlock product and clicking on the Advanced Options link. The new options include the following:

  • Check For New Logfiles. Before running a report, the product will check for any new logfiles. This option is selected by default.
  • Compress Reports For Email. This compresses the report attachment for read-only reports in an email as a .zip file.
  • Display Login Name and IP Address. Select this option if you want to see both the login name and IP address for each record in the report.
  • Include All Group´s Users. This will display a user ID even if there is no data for that ID in a User Audit Detail or Category Audit Detail report.

If you have any questions about these settings, contact technical support by phone at 321-953-5351, ext. 4 or by email at support@wavecrest.net.

More Businesses Monitoring Employees’ Internet Use

More businesses are monitoring their employees’ use of the Internet due to a constantly evolving Internet and increased security and productivity concerns.  A recent article, “Big Employer May Be Watching,” from the Tampa Bay Business Journal discusses these concerns in more detail and provides advice from various IT professionals in the field of Employee Internet Management.  Below is a snippet of the article with advice from Wavecrest Computing’s VP of Business Development, Dennis McCabe.

The reasons why companies monitor employees has changed over time, said Dennis McCabe, VP of business development at Wavecrest Computing Inc., a developer of management software based in Melbourne.

After the burst of the dot-com bubble companies grew increasingly concerned with productivity. The concern later shifted to security issues posed by unwanted e-mail or “spam.” Productivity is once again a concern with the economic downturn, as well as security within a company, he said.

“This is not a firewall where you might have unknown hackers that might attack you. These are people working in your building, colleagues,” McCabe said.

Communication between management and staff is essential.

“You need informed management about how employees are using it and based on companies’ philosophy,” McCabe said. “They need to formulate a policy based on that.”

Online Video Viewing is Up

According to Nielsen’s “VideoCensus,” online video viewing is up this year compared to last.  Total video streaming was up 31.4%, and viewers spent an average of about 3.5 hours watching online video in July.  This is an increase of 42.2% from 2008.  The most popular video Web site was YouTube with over 7 billion streams in July 2009. A simple 5 minute video on YouTube uses 12,500 kilobytes in bandwidth.

Online video viewing often happens in the workplace where users have access to a faster Internet connection.  This can cause network slowdowns or latency in the workplace if abused.

The below Cyfin and CyBlock reports can be used to track bandwidth usage by users and identify potentially troublesome sites.  These reports can help you anticipate overload possibilities and the need (or lack of need) to purchase additional capacity.  If abuse can be detected and brought under control, the cost of additional capacity may be avoided.

  • Site Analysis Bandwidth Report – Focusing on kilobytes by classification, category, and users, this report gives a good overview of whether the majority of bandwidth consumption was acceptable and which categories and users used the most bandwidth.
  • Top Bandwidth Sites Report – This report shows the top bandwidth consuming sites and their categories for the specified time period.
  • Network Information Report – Find out your busiest time of day for Internet use with this report.  It shows visits and kilobytes read by hour.

Source: https://www.emarketer.com/Article.aspx?R=1007247

Categorization Update for YouTube

YouTube(www.youtube.com) has been moved to the Streaming Media category. It was previously categorized as Social Networking. This change will take effect in today’s URL list download in your Cyfin or CyBlock product.

You can change how sites are categorized by going to the Advanced Settings – Category Setup – Edit URLs screen.  Simply use the pulldown to select a category that you wish to assign a site (or sites) to.  Then enter it in the text box, and click Submit.  From then on, the site will be categorized as being in the category you just assigned it to.  You can confirm this by going to the Advanced Settings – Category Setup – Check URL screen and typing in the same site you just re-categorized.

In addition to this ability, you have Custom Categories, which are empty and available for you to use.  These categories can be populated with sites of your choosing, and you can even rename the custom categories on the Advanced Settings – Category Setup – Name Custom screen.  With these tools at your disposal, you can customize the product to truly suit your unique environment.

Filter Pornography Video in Bing with CyBlock

Pornography videos in Bing can now easily be blocked with your CyBlock Proxy or CyBlock ISA product.  The explicit URLs allowing access to these videos have been added to the latest Wavecrest URL list download.  If you do not have your product set up to automatically download the URL list daily, you can manually download the latest list update by going to Administration – URL List – Manual.

To block pornography in Bing, simply make sure the Pornography category is set to “Block” on the Advanced Settings – Filter Settings – Block Web Categories screen for your users, and they will no longer be able to view porn in the video search results.

New Releases: CyBlock 5.9.3 and Cyfin 7.9.3

Wavecrest Computing recently released new versions of its CyBlock and Cyfin products. Some enhancements included are:

  • Enhancement – Arrays. More synchronization functionality has been added. Synchronization automatically takes place now when adding a new member (secondary machine) to an array. Also, using the synchronization button sends configuration parameters from the primary machine to all secondary machines. Note: This feature is not available for the CyBlock Appliance.
  • Enhancement – Backups. Product configuration data is now backed up daily and stored in compressed files. The ability to restore the product to any of your daily backups is now available at the Administration – Restore screen. Note: This feature is not available for arrays.
  • Correction – Screen name change. The screen Advanced Settings – Report Settings – Advanced Options replaces the screen that was initially named Advanced Settings – Report Settings – Preferences.

For full release notes on the products, please visit the forum at https://forum.wavecrest.net/index.php. Current customers can download the latest release from their product by going to the Administration – Product Update screen.

Product Updates: CyBlock Proxy 5.9.2.e and Cyfin Proxy 7.9.2.e

We recently discovered an issue with accessing SSL (https sites) in CyBlock Proxy 5.9.2 and Cyfin Proxy 7.9.2 versions.  To avoid any problems, we recommend upgrading to the new maintenance versions CyBlock Proxy 5.9.2.e and Cyfin Proxy 7.9.2.e.  To upgrade to the latest version, login to your Cyfin Proxy or CyBlock Proxy product, go to Administration – Product Update and click Download Now.  You can also access the latest version from the support customer login pages on our Web site.

CyBlock Proxy: https://www.wavecrest.net/support/cyblock/sa/downloads.html

Cyfin Proxy: https://www.wavecrest.net/support/cyfin/sa/downloads.html