CyBlock/Cyfin Release 9.2.5 Now Available

Monday, September 26th, 2016

Release 9.2.5 contains many improvements to the Authentication Manager in CyBlock Appliance and CyBlock Software, specifically for Bypass Authentication. These changes should help with troublesome Web applications that fail to authenticate and reduce the number of prompts for authentication. In addition, enhancements were made to the installer interface, Interactive Reporting, and Logon Accounts. The enhancements are highlighted below.

  • Authentication Manager (CyBlock Appliance, CyBlock Software)
    • The sections on the Bypass tab have been renamed “Bypass List” and “Bypass Monitor.”
    • For the Bypass List:
      • Entries can now be filtered by URL/domain, user-agent, and count.
      • The way in which entries are loaded into the Bypass List from the Wavecrest URL List has changed.
      • URLs/domains and user-agents are consolidated when similar entries exist.
    • For the Bypass Monitor:
      • Entries can now be filtered by IP address, initial time, URL/domain, and user-agent.
      • A Tooltip now displays for long URLs/domains and user-agents, which are truncated.
      • The retention period for entries is now 10 minutes. If a URL is still in the list when the period expires, it is automatically deleted.
      • An entry is displayed in the Bypass Monitor after a set minimum time, and moved to the Bypass List when the count exceeds a set threshold and the set minimum time is exceeded.
  • InstallAnywhere Interface (CyBlock Directory Agent, CyBlock Software, Cyfin)
    • The installer has been updated with our latest product images providing a better look and feel.
  • Interactive Report Password (CyBlock Appliance, CyBlock Software, Cyfin)
    • Interactive Reporting has been enhanced to prevent users from inadvertently changing the password for the account for viewing interactive reports. Users need to contact their administrator if they have forgotten the report password.
  • Manager Access (CyBlock Appliance, CyBlock Software, Cyfin)
    • In User Management – Logon Accounts, the Operator role has been renamed “Manager” to more accurately describe the account user of the product.
  • Live Support
    • Chat assistance is now available in the full version of the product where you can talk to Customer Service or Technical Support over live chat. This feature is another way in which you can ask questions about our products.

There are also corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.

CyBlock/Cyfin Release 9.2.4 Now Available

Thursday, July 7th, 2016

In Release 9.2.4, we are excited to announce the integration of CyBlock Cloud with ConnectWise PSA software providing MSPs with the ability to manage their cloud customers from within ConnectWise. MSPs can easily integrate with ConnectWise and get access to their CyBlock Cloud portal.

For CyBlock Appliance customers, managing your direct HTTPS traffic has been improved allowing you to secure your guest Wi-Fi network. You can now enforce blocking policies on both direct HTTPS traffic as well as direct HTTP traffic.

Two other enhancements help you manage your Dashboard database size and your disk space. The Storage Limit feature for Dashboard databases purges past data beyond a time period that you set. The Log File Removal feature allows you to remove log files that are no longer necessary. Log files can be deleted manually or scheduled for daily deletion.

Another enhancement is the consolidation of the Logon Accounts screens providing a more streamlined way to manage logon accounts and easier navigation of the screens. These and other enhancements are highlighted below.

  • ConnectWise Integration (CyBlock Cloud)
    • To use this feature, MSP Partners will need to create an integrator logon in ConnectWise and then configure ConnectWise in CyBlock Cloud. You will be able to access Wavecrest vendor information as well as a menu link to your CyBlock Cloud MSP Partner Portal in ConnectWise.
    • MSPs can then integrate their customers and will see a license configuration in ConnectWise for each of their customers.
  • Managing Direct Traffic (CyBlock Appliance)
    • CyBlock Appliance now monitors and filters direct HTTPS traffic along with direct HTTP traffic. Read the product documentation for information on setting up the DNS server.
    • The Web Redirects page has been renamed “Direct Traffic” and allows you to enable policy enforcement on direct HTTP/HTTPS traffic, exclude network source IP addresses from redirection, and exclude destination IP addresses/domains from filtering.
  • Dashboard Data Storage Limit (CyBlock Appliance, CyBlock Software, Cyfin)
    • The Storage Limit feature allows you to manage the size of your Dashboard database and keep it at optimum performance by purging past data.
    • After upgrading the product, the storage limit is set to 3 months, and any data older than this will be deleted at the default scheduled time.
      NOTE:  If you wish to retain more than 3 months of data, change this option on the Data Management – Report Database – Configuration – Settings screen after upgrading. Other options available are 6 months and 1 year.
  • Log File Removal (CyBlock Appliance, CyBlock Software)
    • The new Data Management – Log Data Source – Delete screen helps you manage disk space by removing log files that are no longer required.
    • You can select the time period for the log files you want to retain. You can also select to either delete log files manually at the current time or schedule a daily deletion to occur.
  • Logon Accounts Consolidated
    • In the User Management – Logon Accounts menu, the menu items Add, Modify (if applicable), and Delete have been consolidated for easier navigation of the screens. These functions can now be performed from the User Management – Logon Accounts screen.
    • Your list of accounts is displayed where you may add, view, edit, and delete a logon account as well as change the account password as applicable.
    • You can hover over an account to display available icons for changing the account password, and editing (if applicable) and deleting the account.
  • Live Chat
    • In product evaluations, assistance is available where you can talk to Sales or Technical Support over live chat. This feature is another way in which you can ask questions about our products. Just click Chat With Us at the bottom of the window.
    • Live chat is also available on our Web site, blog, and knowledge base. Chat online with Sales or Technical Support in real time.

There are also corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.

CyBlock/Cyfin Release 9.2.3 Now Available

Wednesday, May 18th, 2016

In Release 9.2.3, you will find several enhancements in the new version of CyBlock and Cyfin. In CyBlock Appliance, logon accounts can now be created for additional administrators as well as managers, allowing managers to generate their own reports. With the Logon Account feature, new account users will receive an e-mail with logon information. They can then log on with their logon name or e-mail address. This applies to CyBlock Software and Cyfin as well.

In Cyfin, many improvements have been made to log file configurations, such as adding new log file configurations, removing log file configurations that are no longer shipped with the product, improving the performance of log database configurations, and attempting to match all existing configurations when analyzing log files.

Other enhancements include updates to the Dashboard trend charts, Time Online metric, Visit Filter, memory settings, and Wavecrest root certificate. The enhancements are highlighted below.

  • Logon Accounts in CyBlock Appliance. The following features have been added:
    • You now have the ability to add, modify, and delete logon accounts for administrators and managers (operator accounts) for reporting purposes.
    • Go to User Management – Logon Accounts – Add to create a logon account.
      • You may create an account using Active Directory authentication if an Active Directory configuration exists in the product.
      • An e-mail is sent to the account user indicating that the account was created and providing logon information.
      • If the logon account was not created with Active Directory, a temporary password is provided which needs to be changed after the initial logon, before the product can be used.
      • Users can log on with their assigned logon name or e-mail address, or network credentials if you are using Active Directory.
    • Go to User Management – Logon Accounts – Modify to modify previously established logon accounts.
      • If the Generate New Password option is selected, a Password Reset e-mail is sent to the user with a temporary password. The user will also receive a Password Changed e-mail after changing the password.
      • If the e-mail address is changed in the logon account, the user will receive the Account Created e-mail with new logon information.
    • Go to User Management – Logon Accounts – Delete to delete previously established logon accounts.
  • Log File Configurations in Cyfin. The following features have been added:
    • On the Data Management – Log Data Source – Setup screen, in the Type of Log File drop-down box, the following log file configurations have been added:
      • Fortigate 5.0
      • McAfee SaaS CSV (No Time Zone)
      • McAfee SaaS CSV (Time Zone)
      • SonicWALL Syslog
      • Symantec Cloud
      • WatchGuard Syslog*
      • WatchGuard Syslog (HTTP)*
      • WatchGuard Syslog (HTTPS)*
      • ZScaler CSV

      * For more information, see Selecting WatchGuard Log File Configurations in Cyfin.

    • In the Type of Log File drop-down box, log file configurations have been removed as they are no longer shipped with the product. However, existing configurations will continue to work. If the removed log file configurations are needed, contact Technical Support.
  • Dashboard Trend Chart Comparisons. The following features have been added:
    • In the trend charts, you can now compare the Web traffic for a predefined date range with a previous period to detect any anomalies in Web activity.
    • The predefined date range is shown as a line series, and the equivalent previous period is shown as a filled series.
    • A Tooltip shows activity by metric, such as Visits, as well as the percentage change in activity from the previous to the current period.
  • Dashboard Time Online Metric. The Time Online metric has been added to the Top Users and Trend Users Dashboard charts. Time Online is an approximation of the time that a user spends on the Internet, based on the time stamps from Internet requests made as the user browses Web sites, the average number of minutes for reading a specific Web site, and the time spent reading the last Web site before the end of the browse session.
  • Visit Filter. The Visit Filter is now enabled by default when upgrading the product or installing a new version. The default time period is set to 3 seconds.
  • Memory Settings. For new installations, the default memory setting is now 512 MB. For optimal performance, it is recommended that you choose the setting that is approximately half of your available memory (RAM).
  • Wavecrest Root Certificate. The root certificate has been updated to be more secure and to reduce errors or warning prompts. Existing customers will need to install the new certificate. For installation instructions, see Wavecrest Certificate Installation Guide.

There are also a number of corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.

CyBlock/Cyfin Release 9.2.2 Now Available

Monday, February 29th, 2016

We are pleased to announce the release of several enhancements in the new version of CyBlock and Cyfin. The first major enhancement is the new Wavecrest URL List 9 that adds specific cloud service categories, such as Collaboration and Cloud Storage, as well as renames and remaps categories, giving you more visibility into the Web sites and cloud services your employees are using. To report on cloud service activity, we have added the Cloud Services Detail and Cloud Services Summary reports.

Another enhancement is for CyBlock Appliance. The Real-Time Protocol Monitor has been updated to function just like the Real-Time Web Monitor. With icons now available on the monitor, you can easily control the live protocol traffic you want to see.

For CyBlock Cloud, logon accounts have been enhanced for individual customers as well as Managed Service Providers (MSPs). MSP-linked customers can now be given full access to the product interface and be licensed for additional logons. MSPs can create logon accounts for their own company as well as for their customers and also view the last interface logon for their customers. The enhancements are highlighted below.

  • Wavecrest URL List 9. The following features have been added:
    • The new URL List 9 includes new categories, category changes, default abuse threshold changes (not applicable to CyBlock Cloud), cloud service categories, and updated category descriptions. See Category Update for more information.
    • (not applicable to CyBlock Cloud) For existing customers on a previous list version, the following changes apply after upgrading the product:
      • On the Home page, the Wavecrest URL List Update section indicates that the new list is available and that you read the Category Update document before upgrading the list. A link is provided to go to the URL List Version page.
      • URL List Version Page:
        • The List 9 option has been added to the page.
        • After you upgrade to List 9, the service is restarted, and you are required to download the list. You are then returned to the URL List Version page which indicates that the current URL List version is 9.
        • A List Conversion Summary Report shows the policies and URL customizations that were affected by the change to List 9. It will also be sent via e-mail to the administrator.
    • Individual CyBlock Cloud customers and MSP Partners will be sent the List Conversion Summary Report via e-mail. MSP Partners will receive one e-mail per customer account.
    • For CyBlock Hybrid customers, ensure that your local CyBlock installation is on List 9 in order to sync with your cloud account.
  • Cloud Services Reports. The following features have been added:
    • Report Selection. On the Report Selection page, a Cloud Services Reports section has been added. Cloud Services Detail and Cloud Services Summary are listed in this section and generate reports on only cloud service categories.
    • Cloud Services Summary. This is a high-level report that shows employee Web use of cloud services. Web activity includes visits to sites in the following cloud service categories: Audio Streaming, Cloud Infrastructure, Cloud Storage, Collaboration, CRM, Development, File Sharing, HR, Personal E-Mail, Video Streaming, and VoIP Services. The report can be used to identify cloud service usage patterns, better manage cloud subscriptions, and highlight abnormal activity.
    • Cloud Services Detail. This is a low-level report that shows the specific URLs of cloud services by user, that is, visits to only the cloud service categories. It provides management with a complete view of every cloud service URL the user has clicked. This information can be used for cloud usage audits, identifying the most active users and the most heavily visited sites.

CyBlock Appliance

  • Real-Time Protocol Monitor. The following features have been added:
    • The Real-Time Protocol Monitor page has been updated to function like and have a similar user interface to the Real-Time Web Monitor.
      • The selections for the Controls field have been moved to the Real-Time Protocol Monitor and replaced by icons.
    • On the Real-Time Protocol Monitor, the controls and settings are available in a toolbar and can be changed while the monitor is gathering data in real time.

CyBlock Cloud

  • Additional Admin Accounts. The following features have been added:
    • On the User Management – Logon Accounts – Add screen, the Additional Logons field displays the number of additional logon accounts that have been created in the interface out of the number of licensed additional logons.
    • On the User Management – Logon Accounts – Delete screen, the Logon Accounts label has been added to the selection box.
    • If you are an MSP Partner adding or deleting a logon account, the Customer menu in the upper-right corner is removed, and the Customer field is displayed allowing you to select a customer or your own company.
  • MSP Partner Portal. The following features have been added:
    • Interface Access for MSP-Linked Customers:
      • MSP-linked customers can now have full access to the product interface.
      • MSP-linked customers will be licensed for 5 logon accounts and can add and delete logon accounts from these licensed logons.
      • Once a logon account has been created for an MSP-linked customer, they will receive an e-mail notification to complete their registration by logging on to the interface.
      • After logging on with the temporary password, they will be required to change their password on the Change Your Password screen.
    • Home Page:
      • When you click a customer name in your customer list, an Interface Details section is now displayed on the General tab.
      • The Last Interface Logon field shows the last date/time on which your customer logged on to the interface.
      • The Additional Logons field displays the number of additional logon accounts that your customer has created in the interface out of their number of licensed additional logons.

There are also a number of corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.

CyBlock/Cyfin Release 9.2.0.a Now Available

Friday, August 21st, 2015

We recently released a new version of CyBlock and Cyfin. This release contains the following corrections:

CyBlock

  • Using Application Controls, allowed YouTube videos now load properly with secure YouTube connections.
  • When Safe Search and SSL Inspection are enabled, adult content is now properly blocked in Bing search results.

CyBlock and Cyfin

  • The Compress Reports for E-Mail report option now works when only one report is e-mailed.
  • On the Data Management – Report Database – Delete – Schedule screen, the correct message is displayed when the Enable option is selected.
  • Logon accounts are no longer limited to five accounts.

To see the full release notes for your product, visit our Web site or knowledge base.

If you are at version 9.0.5 or later, you can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

If you are at version 6.8.3.a or earlier, you can download the latest release by going to CyBlock Software Downloads or Cyfin Downloads. To upgrade CyBlock Appliance, please contact Technical Support at (321) 953-5351, Ext. 4 or support@wavecrest.net.

For additional assistance, please feel free to contact us.

CyBlock/Cyfin Release 9.1.8 Now Available

Thursday, June 25th, 2015

Release 9.1.8 provides our CyBlock Cloud customers with the ability to create additional administrator accounts that can log on to CyBlock Cloud and access all of its features. You are provided with five additional logon accounts, but can request more logon accounts from Sales. In this release, CyBlock Appliance, CyBlock Software, and Cyfin logon accounts will be notified via e-mail when their password is reset or when it is changed. Also for these products, the file name of report e-mail attachments will be in the format selected in Report Options.

For Cyfin customers, the new Check Point Syslog log file configuration allows you to easily use our built-in syslog server to manage your syslog data. For all products, the product Help has been enhanced to open to the window-level topic for the screen when you click the Help link. These as well as other enhancements are highlighted below.

  • Additional Admin Accounts. The following features have been added:
    • The ability to create five additional admin accounts is now available in CyBlock Cloud. Current cloud customers should contact Sales to change this number if necessary.
    • The Create Logon Account page allows you to create an additional logon (admin) account by entering an e-mail address. The additional administrator will receive an e-mail to log on and change the temporary password assigned by the system.
    • The Delete Logon Account page allows you to delete a previously created logon account. It shows the e-mail addresses for only the additional logon accounts, not the admin e-mail address tied to your customer account.
    • Cloud logon accounts will be notified via e-mail when their password is reset or changed.
  • Resetting Your Password. On the Logon page, when you click the “Forgot password” link to reset your password, you will receive an e-mail with a temporary password. Use this password to log on and change the temporary password for your account.
  • Changing Your Password. When you change your password on the Change Your Password page, you will receive an e-mail notifying you that your password was changed recently. Users should contact their network administrator if they did not initiate this change.
  • Report File Name Format. The file name format specified on the Report Options page is applied to report file names if “E-Mail” is selected for the report delivery when creating reports. Zipped files will contain reports with friendly file names, but will retain the UUID.zip format.
  • Check Point Syslog Log File Configuration. The Check Point Syslog log file configuration has been added to the drop-down field on the Select Log File Type screen. After selecting “Check Point Syslog” and clicking Next, the subsequent screen allows you to use the Cyfin Syslog Server.
  • Product Help. The product Help is context-sensitive so that when a user clicks the Help link in the product, the Help system opens to the window-level topic for the screen.
  • Pairing Cloud Server. On the Hybrid or Directory Agent Configuration page, the new Cloud Server field displays the pairing cloud server to which your CyBlock installation is connected. You may change this server if instructed to do so by Technical Support.

There are also corrections in this release for CyBlock as well as Cyfin. To see the full release notes for your product, visit our Web site or knowledge base.

If you are at version 9.0.5 or later, you can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

If you are at version 6.8.3.a or earlier, you can download the latest release by going to CyBlock Software Downloads or Cyfin Downloads. To upgrade CyBlock Appliance, please contact Technical Support at (321) 953-5351, Ext. 4 or support@wavecrest.net.

For additional assistance, please feel free to contact us.