CyBlock® and ConnectWise® – Integration for MSPs

Monday, August 1st, 2016

1-3-Increase-Revenue

Wavecrest Computing is excited to announce a new feature for its Managed Service Provider (MSP) offerings, CyBlock Cloud’s integration with ConnectWise!

The CyBlock integration is built to provide comprehensive Web-use security and analytics along with the time-saving management of the leading ConnectWise Professional Services Automation (PSA) platform. With only one click between ConnectWise and the CyBlock Cloud MSP Partner Portal, MSPs can now automatically populate new client information in the ConnectWise interface, track and manage CyBlock Cloud licenses, proactively pursue timely renewals, and more. This integration is focused on saving time and improving efficiencies, allowing for increased new and recurring revenue, customer satisfaction, and crucial time to focus on mission-critical issues.

CyBlock Cloud for MSPs is a leading Web-use security, analytics, and reporting solution that will fit any MSP client business size or industry type and requires no hardware or software to buy and install, and no maintenance. Monitor, filter, and analyze data to help protect customers from Web-borne threats, such as malware, ransomware, and phishing attacks, while providing useful, time-saving tools, for example, automatically distributed, manager-ready reports, alerts when thresholds are reached, and trusted coverage over any distributed workforce.

“Wavecrest has a great managed service partner program that allows MSPs easy access to manage their CyBlock clients’ needs from anywhere, at any time. Now, we are excited to work with ConnectWise to increase the convenience to MSPs even more. MSPs can now manage their CyBlock Cloud clients directly in the ConnectWise user interface, saving time and expense that they can then use to increase revenue and focus on mission-critical issues,” explains Dennis McCabe, co-founder and President of Wavecrest Computing. “We know that time is money. Developing ways to help MSPs find more time and increase revenue while offering a product and service that surpasses expectations makes us proud of what we do, and motivated to do much more.”

About Wavecrest Computing

Celebrating 20 years in business, Wavecrest Computing, headquartered in historic downtown Melbourne, FL, has provided commercial business and government clients with reliable, accurate Web-use management and Cloud Access Security Broker products since 1996. Managed Service Provider (MSP), IT specialists, HR professionals, and business managers trust Wavecrest’s Cyfin and CyBlock products to manage employee Internet usage — managing cloud services, reducing liability risks, improving productivity, saving bandwidth, and controlling costs. Wavecrest has clients worldwide, including General Electric, Lockheed Martin, Florida Department of Health, Siemens, Department of Homeland Security, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit https://www.wavecrest.net.

CyBlock/Cyfin Release 9.2.4 Now Available

Thursday, July 7th, 2016

In Release 9.2.4, we are excited to announce the integration of CyBlock Cloud with ConnectWise PSA software providing MSPs with the ability to manage their cloud customers from within ConnectWise. MSPs can easily integrate with ConnectWise and get access to their CyBlock Cloud portal.

For CyBlock Appliance customers, managing your direct HTTPS traffic has been improved allowing you to secure your guest Wi-Fi network. You can now enforce blocking policies on both direct HTTPS traffic as well as direct HTTP traffic.

Two other enhancements help you manage your Dashboard database size and your disk space. The Storage Limit feature for Dashboard databases purges past data beyond a time period that you set. The Log File Removal feature allows you to remove log files that are no longer necessary. Log files can be deleted manually or scheduled for daily deletion.

Another enhancement is the consolidation of the Logon Accounts screens providing a more streamlined way to manage logon accounts and easier navigation of the screens. These and other enhancements are highlighted below.

  • ConnectWise Integration (CyBlock Cloud)
    • To use this feature, MSP Partners will need to create an integrator logon in ConnectWise and then configure ConnectWise in CyBlock Cloud. You will be able to access Wavecrest vendor information as well as a menu link to your CyBlock Cloud MSP Partner Portal in ConnectWise.
    • MSPs can then integrate their customers and will see a license configuration in ConnectWise for each of their customers.
  • Managing Direct Traffic (CyBlock Appliance)
    • CyBlock Appliance now monitors and filters direct HTTPS traffic along with direct HTTP traffic. Read the product documentation for information on setting up the DNS server.
    • The Web Redirects page has been renamed “Direct Traffic” and allows you to enable policy enforcement on direct HTTP/HTTPS traffic, exclude network source IP addresses from redirection, and exclude destination IP addresses/domains from filtering.
  • Dashboard Data Storage Limit (CyBlock Appliance, CyBlock Software, Cyfin)
    • The Storage Limit feature allows you to manage the size of your Dashboard database and keep it at optimum performance by purging past data.
    • After upgrading the product, the storage limit is set to 3 months, and any data older than this will be deleted at the default scheduled time.
      NOTE:  If you wish to retain more than 3 months of data, change this option on the Data Management – Report Database – Configuration – Settings screen after upgrading. Other options available are 6 months and 1 year.
  • Log File Removal (CyBlock Appliance, CyBlock Software)
    • The new Data Management – Log Data Source – Delete screen helps you manage disk space by removing log files that are no longer required.
    • You can select the time period for the log files you want to retain. You can also select to either delete log files manually at the current time or schedule a daily deletion to occur.
  • Logon Accounts Consolidated
    • In the User Management – Logon Accounts menu, the menu items Add, Modify (if applicable), and Delete have been consolidated for easier navigation of the screens. These functions can now be performed from the User Management – Logon Accounts screen.
    • Your list of accounts is displayed where you may add, view, edit, and delete a logon account as well as change the account password as applicable.
    • You can hover over an account to display available icons for changing the account password, and editing (if applicable) and deleting the account.
  • Live Chat
    • In product evaluations, assistance is available where you can talk to Sales or Technical Support over live chat. This feature is another way in which you can ask questions about our products. Just click Chat With Us at the bottom of the window.
    • Live chat is also available on our Web site, blog, and knowledge base. Chat online with Sales or Technical Support in real time.

There are also corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.