Your Employees are Now Working From Just About Anywhere

Monday, April 1st, 2019
Employees Working From Anywhere Get easy-to-launch cloud-based Web filtering service. CyBlock Cloud.

“Joe is working remote today,” mentions his manager. Today, “Joe” can actually be any one of your employees. With companies now operating in so many flexible ways, employees have the opportunity to work from anywhere. (Okay, most are not working from space . . . not yet anyway!) How do managers maintain productivity? How does IT manage the usage of Internet-connected devices and associated security risks? The company is still responsible for employees’ Web use no matter where they are working from. With “Joe” being in California tomorrow and Canada next week, it is critical for the business to find the right Web-use filtering and management tool for roaming or remote workers, as well as cover the more static workforce. A cloud-based solution is the only way to go. When researching the best cloud-based Web activity filtering and management solution for your distributed workforce there are some important benefits to ask for.

  • Fast Deployment – The ability to set up and be filtering Web use in minutes.
  • Supports Unique Environments and Workforce – The solution should be highly elastic and adaptable.
  • Entire Distributed Workforce Coverage – Easily scales to all offices and users, regardless of location.
  • User-Centered Focus – Follows the user with perimeter-less coverage.
  • Cost and Time Effective – No hardware installation or maintenance.

Wavecrest can help. CyBlock Cloud is an easy-to-launch cloud-based Web filtering service. Apply regardless of employee location, without the cost of hardware or software installations and ongoing maintenance.

Let us focus on your business and your specific requirements. Contact us and speak to a U.S.-based customer service or technical support person today. We consider it part of the job to keep our prospects and customers happy.

About Us

CyBlock® Employee Web Filtering and Monitoring Solutions provide advanced Web filtering, threat protection, comprehensive employee reporting, Smart Engine analytics, easy-to-use admin and manager portals, and more. Customers can easily configure CyBlock to monitor and manage compliance with their usage policies. CyBlock is available in various deployment options: CyBlock Virtual Appliance, CyBlock Appliance, CyBlock Mini Appliance, CyBlock Cloud, and CyBlock Hybrid.

Cyfin® provides advanced employee Web-use analysis and reporting for a wide variety of gateway devices and log file formats. Comprehensive yet easy to use, its customized reporting capabilities supply audience-specific Web-use information with reliable metrics, easy-to-read reporting dashboards, manager-ready detailed audit reports, and Smart Engine analytics. Cyfin is available in various deployment options: Cyfin Virtual Appliance and Cyfin Forensic.

Wavecrest has over 20 years of proven history of providing reliable, accurate Web-use management and Advanced Log File Analyzer products across various industries. IT specialists, business managers, HR professionals, Managed Service Providers, and Forensics Investigators trust Wavecrest’s Cyfin and CyBlock products to easily decipher and manage real employee Web activity, manage cloud services, reduce liability risks, improve productivity, save bandwidth, and control costs. Trusted by large government and commercial organizations such as US-CERT Homeland Security, U.S. Department of Justice, USPS Office of Inspector General, National Grid, Johns Hopkins, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit Wavecrest.

Requirements of an effective employee Web-use management program

Thursday, June 14th, 2018

Because managing employee Web use deals with humans and their actions, it is a continuous process for all sizes and types of businesses, where the goal is to ensure employees use Web access safely for productive, work-related purposes. To attain a high level of success, I believe that this process requires a Web-use management program be put in place that involves many key players in the organization, communication of the company’s Web-use policy, implementation of a reliable tool to monitor and control Web use, and other important activities. In this article, I will discuss the requirements of an effective employee Web-use management program and the activities involved that will bring about safe and productive Internet use by the workforce.

The key ingredient in an effective program is collaboration and communication among the various groups in the company, i.e., senior management, Legal department, IT personnel, HR personnel, department managers and supervisors, and employees. Communication would include IT keeping company stakeholders informed about current hacker threats, as well as HR apprising senior management of pertinent employee Web-use behavior. Collaboration would occur among HR, IT, and department managers in training the workforce. Collaboration would also take place between IT and department heads to select the appropriate Web monitoring and filtering tool.

If you don’t have one already, another necessity of a Web-use management program is to develop a sound Acceptable Use Policy (AUP) consistent with corporate culture. The AUP should describe acceptable and unacceptable Web-use behavior, i.e., company rules for what constitutes desirable, acceptable, unacceptable, and abusive use of the Internet and other network resources. The policy should also clearly state how compliance will be monitored and what the consequences will be to employees abusing the use of network resources. Does your company have an AUP in place that spells out the rules to your employees?

To ensure adherence to the Web-use policy, it should be clearly communicated to the entire workforce, including management, informing them of what is and what is not acceptable in easily understood language. You may also want to have employees acknowledge that they read and understood the policy through a signed acknowledgement. HR and management personnel should hold meetings with workgroups to answer questions and provide any additional information. This fosters open communication in the workplace and allows employees to be more engaged in proper Internet usage.

In addition to communicating the policy to all concerned, another requirement of an effective Web-use management program is training employees on how to use Web access productively and safely. Whether training is conducted or coordinated by HR or in collaboration with managers and other department personnel, training sessions should cover Internet usage and related subjects. Specifically, employees need to be made aware of what sites they are visiting and what they are clicking on the Web. The purpose of training should be to encourage proper, productive, and safe use of network resources while reinforcing the information in the AUP.

An important requirement of a Web-use management program is to use a reliable software tool that is designed specifically to monitor compliance with Web-use policies and proactively control Web access. The tool should also include a smart reporting engine that distinguishes between user clicks (visits) and unsolicited traffic (hits) and easily presents accurate and up-to-date Web-use data, identifying desirable Web usage as well as unacceptable use and trends. Does your tool include a Smart Engine that analyzes Web traffic to better interpret human behavior? Does it generate easy-to-read, manager-ready reports? Does it give details on employee Web use with drill-down reporting capability? These are key features of a Web monitoring and filtering tool that will benefit IT, HR, and department managers.

Another activity that is necessary is following up with corrective actions when inappropriate Web access is detected. With a policy in place, personnel oriented, the workforce trained, and your Web monitoring and filtering solution actively monitoring and controlling Web use, there are still more activities to do. The tool will inevitably reveal patterns of inappropriate use or disclose signs of outright abuse. These incidents will require attention by HR and management personnel. After identifying the problems, management can take appropriate follow-up actions, such as counseling employees, training or retraining workers, changing work processes, and revising or clarifying the AUP. Managers may also need to institute follow-up audits on individual users and, in worst case, take disciplinary action including termination.

The final element of an effective employee Web-use management program that I will cover involves the establishment of a continuous improvement process by the collaboration team, i.e., HR, IT, department managers, etc. In this process, there would be frequent reviews of employee Web use, new Web services introduced into the network, and new security threats, modifications of work processes, and appropriate revisions of the AUP. All company stakeholders would be involved. What other activities have been effective in your company in managing employee Web use?

Unauthorized Web use can degrade workforce productivity, impact network performance, threaten network security, and create legal liabilities. Any of these outcomes can seriously impact your bottom line. An effective employee Web-use management program is essential to prevent this from happening. If the responsibilities of an effective program are carried out well, misuse and abuse of network resources will be minimized without damaging workforce engagement and morale. Getting accurate, actionable information to all collaborators is a must, and the tool that you are using should be able to provide this information. Next time I will discuss how to get this information with reliable metrics generated by a reporting tool.

Read more of my articles on Web-use management on LinkedIn and the Wavecrest blog: WaveNews.

CyBlock® and ConnectWise® – Integration for MSPs

Monday, August 1st, 2016

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Wavecrest Computing is excited to announce a new feature for its Managed Service Provider (MSP) offerings, CyBlock Cloud’s integration with ConnectWise!

The CyBlock integration is built to provide comprehensive Web-use security and analytics along with the time-saving management of the leading ConnectWise Professional Services Automation (PSA) platform. With only one click between ConnectWise and the CyBlock Cloud MSP Partner Portal, MSPs can now automatically populate new client information in the ConnectWise interface, track and manage CyBlock Cloud licenses, proactively pursue timely renewals, and more. This integration is focused on saving time and improving efficiencies, allowing for increased new and recurring revenue, customer satisfaction, and crucial time to focus on mission-critical issues.

CyBlock Cloud for MSPs is a leading Web-use security, analytics, and reporting solution that will fit any MSP client business size or industry type and requires no hardware or software to buy and install, and no maintenance. Monitor, filter, and analyze data to help protect customers from Web-borne threats, such as malware, ransomware, and phishing attacks, while providing useful, time-saving tools, for example, automatically distributed, manager-ready reports, alerts when thresholds are reached, and trusted coverage over any distributed workforce.

“Wavecrest has a great managed service partner program that allows MSPs easy access to manage their CyBlock clients’ needs from anywhere, at any time. Now, we are excited to work with ConnectWise to increase the convenience to MSPs even more. MSPs can now manage their CyBlock Cloud clients directly in the ConnectWise user interface, saving time and expense that they can then use to increase revenue and focus on mission-critical issues,” explains Dennis McCabe, co-founder and President of Wavecrest Computing. “We know that time is money. Developing ways to help MSPs find more time and increase revenue while offering a product and service that surpasses expectations makes us proud of what we do, and motivated to do much more.”

About Wavecrest Computing

Celebrating 20 years in business, Wavecrest Computing, headquartered in historic downtown Melbourne, FL, has provided commercial business and government clients with reliable, accurate Web-use management and Cloud Access Security Broker products since 1996. Managed Service Provider (MSP), IT specialists, HR professionals, and business managers trust Wavecrest’s Cyfin and CyBlock products to manage employee Internet usage — managing cloud services, reducing liability risks, improving productivity, saving bandwidth, and controlling costs. Wavecrest has clients worldwide, including General Electric, Lockheed Martin, Florida Department of Health, Siemens, Department of Homeland Security, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit https://www.wavecrest.net.