CyBlock® and ConnectWise® – Integration for MSPs

Monday, August 1st, 2016


Wavecrest Computing is excited to announce a new feature for its Managed Service Provider (MSP) offerings, CyBlock Cloud’s integration with ConnectWise!

The CyBlock integration is built to provide comprehensive Web-use security and analytics along with the time-saving management of the leading ConnectWise Professional Services Automation (PSA) platform. With only one click between ConnectWise and the CyBlock Cloud MSP Partner Portal, MSPs can now automatically populate new client information in the ConnectWise interface, track and manage CyBlock Cloud licenses, proactively pursue timely renewals, and more. This integration is focused on saving time and improving efficiencies, allowing for increased new and recurring revenue, customer satisfaction, and crucial time to focus on mission-critical issues.

CyBlock Cloud for MSPs is a leading Web-use security, analytics, and reporting solution that will fit any MSP client business size or industry type and requires no hardware or software to buy and install, and no maintenance. Monitor, filter, and analyze data to help protect customers from Web-borne threats, such as malware, ransomware, and phishing attacks, while providing useful, time-saving tools, for example, automatically distributed, manager-ready reports, alerts when thresholds are reached, and trusted coverage over any distributed workforce.

“Wavecrest has a great managed service partner program that allows MSPs easy access to manage their CyBlock clients’ needs from anywhere, at any time. Now, we are excited to work with ConnectWise to increase the convenience to MSPs even more. MSPs can now manage their CyBlock Cloud clients directly in the ConnectWise user interface, saving time and expense that they can then use to increase revenue and focus on mission-critical issues,” explains Dennis McCabe, co-founder and President of Wavecrest Computing. “We know that time is money. Developing ways to help MSPs find more time and increase revenue while offering a product and service that surpasses expectations makes us proud of what we do, and motivated to do much more.”

About Wavecrest Computing

Celebrating 20 years in business, Wavecrest Computing, headquartered in historic downtown Melbourne, FL, has provided commercial business and government clients with reliable, accurate Web-use management and Cloud Access Security Broker products since 1996. Managed Service Provider (MSP), IT specialists, HR professionals, and business managers trust Wavecrest’s Cyfin and CyBlock products to manage employee Internet usage — managing cloud services, reducing liability risks, improving productivity, saving bandwidth, and controlling costs. Wavecrest has clients worldwide, including General Electric, Lockheed Martin, Florida Department of Health, Siemens, Department of Homeland Security, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit

Wavecrest Early Adopter Program

Monday, March 17th, 2014

Be part of Wavecrest’s innovative process

When participating in the Early Adopter Program (EAP), you will have access to our latest innovations and emerging technologies. Having the opportunity to provide suggestions on new solutions before they are publicly released, you will play an integral part in the future enhancements to our products. We will also provide a dedicated EAP Wavecrest expert who will be there to assist you throughout the program.

How does the program work:

Simply put, you apply for the Wavecrest EAP program and select what product/features interests you most. We will provide you with access to the latest fully tested products/features. You communicate with your EAP Wavecrest expert on your progress and any issues.

Who can participate:

All current Wavecrest Computing customers are eligible to join the Early Adopter Program (EAP)

How to participate:

Register for Wavecrest EAP Program.

Tech Tip: Re-Installing or Changing Wavecrest Products

Wednesday, August 11th, 2010

If you are ever attempting to “re-install” any of our products, or if you are changing from one product to another, you may encounter an error message with the ‘fresh’ install.  The error message will read “Unable to detect previous configured files…”.  This error indicates that previous files have been left behind by the uninstaller.  To get rid of them, delete the folder ‘…\Wavecrest\’.  (The default location for this folder is C:\Program Files\Wavecrest\.)  Next, reboot your machine and then attempt to re-install the product. You should be successful now!

Filter Pornography Video in Bing with CyBlock

Thursday, June 18th, 2009

Pornography videos in Bing can now easily be blocked with your CyBlock Proxy or CyBlock ISA product.  The explicit URLs allowing access to these videos have been added to the latest Wavecrest URL list download.  If you do not have your product set up to automatically download the URL list daily, you can manually download the latest list update by going to Administration – URL List – Manual.

To block pornography in Bing, simply make sure the Pornography category is set to “Block” on the Advanced Settings – Filter Settings – Block Web Categories screen for your users, and they will no longer be able to view porn in the video search results.

Configuration Backup for CyBlock and Cyfin

Friday, December 19th, 2008

Before the end of the year, all of us at Wavecrest would like to wish all of our customers and readers a Happy Holiday and Happy New Year!  We also wanted to leave you with one final product tip for the year.

If you are ever concerned about losing your configuration in your CyBlock or Cyfin product, there is no need to worry.  A backup of the configuration files for your CyBlock or Cyfin product is created on a nightly basis in a folder called ‘restore’.  This backup is stored in daily files for the past 30 days.  Therefore, if you ever lose any configuration for any reason, our technical support team can retrieve this data from you. Simply contact technical support for instructions on sending the proper information, and they will extract the file and send it back to you.

You can contact technical support by phone at 321-953-5351, ext. 4 or by email at

Are Some Web Domains More Dangerous Than Others?

Thursday, June 5th, 2008

The simple answer is “yes.”

A recent report published by McAfee showed that specific country domains and some generic domains are more dangerous than others. The most dangerous country domain is Hong Kong (.hk) with 19.2% of sites posing a security threat to visitors. Second to Hong Kong was China (.cn) with just over 11% of sites found to pose a security threat. The most dangerous generic domain is .info with 11.8% of sites posing a security threat, while government sites (.gov) still remain the safest domains.

The report also revealed that security threats from surfing the Web have increased 41.5% over 2007. So then the question becomes, “how can I protect my Internet users from accessing these sites that are prone to harboring spyware, adware, viruses, etc.?”

There are several steps you can take to help protect your network from a Web-use management perspective.

  1. If you have CyBlock, you can block access to those domains that are the most dangerous by using the wild card option in a custom category. Assuming that access to these domains in your workplace is not needed for the majority of Internet users, then simply blocking the domains is a good way to keep users from accessing them on purpose or on accident. Should a user ever have a need to access a legitimate site with that domain, then it can simply be added to an allow list in either a custom category or one of the other 69 predefined Wavecrest categories that you allow.
  2. If you are using Cyfin, while you can’t block sites with a particular domain, you can still track access to them by using a custom category and running a report against that category to see if there is any activity in those domains.
  3. Also be sure to monitor and/or block the existing Spyware/Malicious, Phishing/Fraud, Public Proxy, and Hacking categories to help protect your network.
  4. Finally, the most important step you can take to ensure that your Internet users are surfing safely is to make them aware of Web security threats and the type of sites that are more likely to harbor them.