Category Archives: CyBlock

Export Web-use data in CSV format for external analysis with Wavecrest’s Audit Data Export.

Import-wizard-overviewWhen it comes to Web-use data, organizations need easy and flexible access to protect their network, their users, and their company. Management or IT may need to externally analyze or manipulate the data due to events such as audits or incident investigations. Wavecrest has made it easy to export details of users’ Web activity, in one or more categories, with our Audit Data Export in Version 9.1.6 of Cyfin and CyBlock Software.

Is management requesting usage data on gambling sites for analysis by an external forensic data team? Or are they interested in social media and shopping usage for performance evaluations or audits? The administrator can easily select a time frame and one or more categories, run the report manually or set it to run automatically, and export a file in CSV format. Every visit made by a user is listed separately in chronological order and includes the user name, IP address, category, date/time, Web site, and full URL. The exported file can then be imported into, or opened with, most text-ready external applications, such as relational databases or spreadsheets, as needed for analysis. Cyfin customers also have available the export selection of a single log file configuration or all log file configurations.

To find out more about this feature and all of our products, visit:

Prioritize network traffic and increase network QoS with CyBlock Bandwidth Management.

In the current Internet-connected enterprise, constant and rapid changes require IT to have proactive control over the organization’s bandwidth. Many organizations now allow the use of tools such as DropBox, social media, and streaming, as well as BYOD use for, and during, business operations. The idea is to use these tools for business productivity. But then combine this with any personal use of these tools, or other services, and you have a bandwidth drain on the company network. For an IT administrator, this holds many more challenges in how to make sure priorities are set for bandwidth. With CyBlock’s Bandwidth Management feature, we can help you battle bandwidth hogs, improving your network QoS and keeping your mission-critical operations running smoothly!

Learn more:


CyBlock/Cyfin Release 9.1.6 Now Available

In Release 9.1.6, we are pleased to provide our CyBlock Appliance customers with on-box logging and reporting. Customers can now save log files locally and run reports from these logs. Adding this feature offers an all-in-one solution of Web security and comprehensive reporting.

For CyBlock Software and Cyfin, the release contains the Audit Data Export that allows you to export the details of users’ Web activity. Another enhancement for CyBlock is the Log File Download that downloads log files to a location of your choice. Current cloud customers should contact Sales to have this feature enabled. These and other enhancements are highlighted below.

  • Local Logging and Reporting in CyBlock Appliance. The following features have been added:
    • The ability to store log files locally and run reports from these log files has been added. While local logging is the default, remote logging and reporting on Cyfin is still available.
    • The Data Management menu includes the screens for viewing, revalidating, and downloading log file data. The screen for enabling the Report Database is in this menu as well as the screens for importing, viewing, and deleting the data.
    • The Reports menu covers creating different types of reports, running Dashboard Top and Trend charts, and viewing sample reports.
    • In the Settings menu, the Report Options page allows you to set the visit filter, advanced options, maximum IDs, and language for reporting.
  • Audit Data Export. The following features have been added:
    • You can now export the details of users’ Web activity in one or more categories that you select.
    • The export is available in CSV file format which can be used in external applications, such as spreadsheets, report generators, relational databases.
  • Log File Download. The following features have been added:
    • The ability to download raw log files to a location of your choice has been added. You may select a single day or a range of days.
    • The log files will be compressed and combined into a ZIP file.
  • End User License Agreement. The following features have been added:
    • The License Agreement has been removed from the product installer and added to the product interface.
    • The End User License Agreement page allows you to accept and print the License Agreement. You will not be able to use the product until the License Agreement has been accepted.
  • Secure Browser Interface. The following features have been added:
    • The ability to create a secure connection (HTTPS) to your browser interface has been added for customers.
    • The Secure Browser Interface page allows you to enable HTTP and/or HTTPS communication. HTTP is enabled by default.
  • MSP Partner Portal. The portal has been updated to display the following usage statistics and feature indicators:
    • Bandwidth used for the month.
    • Highest number of daily monitored users for the month and the date on which this occurred.
    • Amount of disk storage used for reporting.
    • Percentage of storage used based on the reporting storage option set in your customer account.
    • Log File Download status icon.
    • Dashboard Import status icon.

There are also corrections in this release for CyBlock as well as Cyfin. To see the full release notes for your product, visit our Web site or knowledge base.

If you are at version 9.0.5 or later, you can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

If you are at version 6.8.3.a or earlier, you can download the latest release by going to CyBlock Software Downloads or Cyfin Downloads. To upgrade CyBlock Appliance, please contact Technical Support at (321) 953-5351, Ext. 4 or

For additional assistance, please feel free to contact us.

CyBlock/Cyfin Release 9.1.5 Now Available

Release 9.1.5 provides CyBlock Cloud customers with CyBlock Directory Agent, an easy-to-manage directory synchronization tool. CyBlock Directory Agent synchronizes internal Active Directory data with CyBlock Cloud updating the groups and IDs information required by the cloud service. There is no need to manually recreate groups and IDs for your cloud service. Current cloud customers should contact Sales to have this module enabled.

The release also contains updates to the MSP Partner Portal to include the new Directory Agent module. Another enhancement is the ability to create a white list and a black list in the same category policy. The enhancements are highlighted below.

  • CyBlock Directory Agent. The following features have been added:
    • The User Management pages allow you to manage how you would like to import AD groups and IDs, create an AD configuration, and import users from AD.
    • The System Status pages show product communication and event information which is used by Technical Support for troubleshooting purposes.
    • The Settings pages allow you to restart the service for the product as well as pair your Directory Agent installation with your cloud account by entering an access key.
    • The Help menu contains product documentation, Support pages, product updates, and contact information.
    • You will receive e-mail notifications on the availability of an access key or a newly generated access key, and the status of a manual or scheduled AD import.
  • MSP Partner Portal. The following features have been added:
    • The Home Page shows a status icon for the CyBlock Directory Agent module.
    • When viewing the details of a customer, a new D Agent tab displays the status of the Directory Agent module, pairing status, communication port, and access key.
    • You will receive e-mail notifications on the availability of a newly generated access key for Directory Agent and the status of a manual or scheduled AD import.
  • White List/Black List. The ability to create a white list as well as a black list in the same Web category policy is now available. You may enter and save both allowed and blocked URLs.

There are also corrections in this release for CyBlock as well as Cyfin. To see the full release notes for your product, visit our Web site or knowledge base.

If you are at version 9.0.5 or later, you can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

If you are at version 6.8.3.a or earlier, you can download the latest release by going to CyBlock Software Downloads or Cyfin Downloads. To upgrade CyBlock Appliance, please contact Technical Support at (321) 953-5351, Ext. 4 or

For additional assistance, please feel free to contact us.

Keep Mission-Critical Applications Running Smoothly

bandwdithKeep mission-critical applications running smoothly with Bandwidth Management in CyBlock Cloud, including Wavecrest’s exclusive Web content category level throttling or blocking capability.

Even with corporate Acceptable Use Policies (AUPs), the majority of an organization’s Web traffic is often operating unchecked, opening the entire network up to bandwidth hogs, productivity-draining activity, and security risks. With Bandwidth Management in CyBlock Cloud, easily create user-defined policies and configure multiple-usage thresholds to dynamically trigger caps.

As a business that understands the necessity, or just desirability, of employees’ access to the Internet, do you worry about when there is too much nonessential Web activity? Maybe Facebook or Pandora is clogging your bandwidth? Wavecrest has the solution that can help specifically target and throttle Web content category-based traffic, such as social networking or audio streaming. With Bandwidth Management in CyBlock, gain the ability to allow access, but be more restrictive as the usage gets higher by setting one of your higher usage thresholds to throttle more or completely block nonessential categories or user groups.  Set e-mail alerts to keep you informed wherever you are, knowing that your defined policies are automatically triggered and proactively taking care of the issue. Once a policy is activated, policy-specific traffic is throttled or blocked, allowing business-critical applications (VoIP, CRM, etc.) to continue operating as needed.

Now including Bandwidth Management, CyBlock Cloud provides comprehensive Web controls, threat protection, reporting, simplified management, and more — all in a deployment requiring no hardware or software to buy and install, and no maintenance.


Wavecrest has a solution for virtually every configuration. Learn more:


Site Audit Summary

Finding that Pandora or ESPN tend to show up consistently in your employee Internet access reports? Which specific employees are using these sites the most? With Wavecrest Computing’s Site Audit Summary Report, we provide you with the flexibility to see who the most active users are, giving you another tool to quickly access the information you need. Now available in our CyBlock Software, CyBlock Cloud, and Cyfin products, the Site Audit Summary Report lists the users with the highest volume of activity when visiting a particular site. This report can be run to summarize more than one site and shows the total number of visits made by the user, hourly total visits, and hourly total kilobytes read. This information can be used for such purposes as setting a bandwidth or filtering policy (CyBlock), revising your AUP, or personnel appraisals.

Wavecrest has a solution for virtually every configuration. Learn more:



Cyber Monday is Quickly Approaching is Your Network Ready?


Cyber Monday crushed it, again.

Online shopping on Cyber Monday hit $2.29 billion in sales in 2013

  • Adobe reported that Cyber Monday eCommerce sales grew 16% year-over-year to $2.29 billion.
  • Adobe also said that 18.3% of sales came from mobile devices, an increase of 80% year-over-year.
  • ComScore reported that Cyber Monday reached $1.73 billion in desktop online spending, up 18% from 2012.
  • IBM said Cyber Monday was the biggest online shopping day in history, with a 20.6% increase in online sales.

The chart above shows Cyber Monday sales dramatically increasing around 9 am on Monday and holding steady throughout the entire work day.

With more and more of your employees doing their shopping online, it has become a cyber security issue for businesses making sure their networks are secure, managing bandwidth and protecting their employee from identity theft . CyBlock Web Security products will help you manage all of this from an easy to use single console.

CyBlock is a complete Web management and security product:

  • Advanced Web Filtering
  • Threat Protection
  • Bandwidth Management
  • SSL Inspection
  • Comprehensive Reporting

More information about CyBlock Web Security Products.


CyBlock/Cyfin Release 9.1.0 Now Available

new-releaseWe are pleased to announce the release of a new version of CyBlock Appliance, CyBlock Cloud, CyBlock Software, and Cyfin. In this release, you will find corrections as well as enhancements to the products. For CyBlock, several enhancements have been added including the Application Controls feature that allows your users to view only specific YouTube videos and the new Authentication Manager that lets you to set up cookie authentication. Here are highlights of some of the enhancements.


CyBlock Cloud

  • Dashboard Charts. The following features have been added:
    • A Home screen provides an overview of the organization’s Web use for the last 7 days by displaying charts of Web-use visits, top users, top categories, and bandwidth usage.
    • Top charts show the top users, groups, categories, and sites by visits, hits, or bytes for a selected time frame.
    • Trend charts provide trends on users, groups, and categories by visits, hits, or bytes for a selected time frame as well as trends on denied and allowed hits traffic.


  • Wavecrest Syslog Server. The Wavecrest Syslog Server is now available and allows you to send syslog data to the server at a configured port. Previously, you would have to install and configure a syslog daemon. Go to Data Management – Log Data Source – Setup to create or modify your syslog log file configuration. You will be able to enable the syslog server, select a port type, and enter a listening port.


CyBlock Appliance, CyBlock Cloud, and CyBlock Software

  • Application Controls. This new page gives you the ability to allow only specific YouTube videos. You can associate an allowed YouTube video with your blocking policies for Web Categories in which TV/Video Streaming is blocked. A number of video ID formats are accepted.
  • Authentication Manager. This includes the following changes:
    • Cookie authentication is now available providing you with another type of proxy authentication to support your organization.
    • The new Authentication Manager screen consists of the following tabs:
      • Rules – Rules for various network definitions can be set up to specify the authentication type for each entry. These entries include an individual IP address, a range of IP addresses, and a host name.
      • NTLM – On this tab, you specify if Web applications that fail to authenticate will be automatically or manually bypassed.
      • Cookie – On this tab, you define how long the cookie will persist if using cookie authentication. You can also specify and preview the details of your cookie authentication logon page.
      • Bypass – This tab allows you to automatically or manually bypass Web applications that do not authenticate and is available in CyBlock Appliance and CyBlock Software only.
      • Cache – This tab allows you to set up login name caching to cache the user name and IP address of every authenticated user and is available in CyBlock Appliance and CyBlock Software only.
  • E-Mail Address for Cookie Authentication. An E-Mail Address field has been added on the following pages and applies to only IDs:
    • Add Group or ID – The e-mail address for an ID must be added to use cookie authentication.
    • Modify Group or ID – The e-mail address may be modified for an ID.
    • Search for an ID – The e-mail address is display only.
  • Cookie Authentication Logon. The following features have been added:
    • When cookie authentication is enabled and a user tries to access a Web site, a logon page is displayed that will allow users to create an account.
    • When entering their credentials (i.e., e-mail address and password), you can require users to agree to the AUP before continuing on by configuring this option on the Authentication Manager – Cookie tab.
    • Once credentials are entered, the user will be redirected to the Web site.
  • Real-Time Web Monitor. This includes the following changes:
    • In the setup screen and monitor, under Display Options, the Authentication Type check box allows you to see the type of proxy authentication next to the user name in the monitor (e.g., user(cookie)). This feature is helpful for Technical Support.

 CyBlock Cloud, CyBlock Software, and Cyfin

  • Filtering Audit Reports. The ability to filter data by user, IP address, category, search term, and URL has been added to audit reports.

 To see the full release notes for your product, visit our Web site or the new Wavecrest Knowledge Base.

If you are at version 9.0.5, you can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

If you are not at version 9.0.5, you can download the latest release by going to CyBlock Software Downloads or Cyfin Downloads. To upgrade CyBlock Appliance, please contact Technical Support at (321) 953-5351, Ext. 4 or

For additional assistance, please feel free to contact us.

CyBlock Cloud Service Will Protect Your Entire Distributed Workforce

CyBlockAre you thinking about switching to a cloud service to safeguard your employees while online? Is your corporate network becoming more distributed with remote offices and remote users? Realize significant savings by eliminating the need to purchase, install and maintain on-premises hardware, software or operating system licenses. A cloud service makes it easy to support your entire distributed network while freeing up your technical staff to focus on business-critical projects.

CyBlock Cloud service will protect your entire distributed workforce, no matter where your users are located. CyBlock Cloud can be easily administered and managed from anywhere via our secure cloud portal. See what Wavecrest customers are saying about CyBlock Cloud:

“We have been a CyBlock Software customer for several years and are very pleased with the level of support. Wavecrest truly stands behind their products. Now, CyBlock Cloud has given me even more capability to save my company time and money. The user interface is easy to navigate and very straight forward. The ability to filter out certain websites on the fly is a seamless process.  After implementation of CyBlock Cloud, there have not been any bandwidth or connection issues at any of our remote sites. With this being said, if you are looking for uncomplicated efficiency and ease of access, CyBlock products are the way to go!” ~Can Tenamore, The Resource Center

For more information about CyBlock Cloud service or any of the Wavecrest product offerings.

Toll Free:

877-442-9346 (U.S. and Canada) Ext. 3




Wavecrest is excited to unveil our new product knowledge base.

This new knowledge base will provide immediate, 24/7 support to our global customer base. Customers will be able to quickly find the answers they are looking for. The knowledge base comes with an enhanced search tool that shows relevant results as you type, dramatically reducing the resolution time.

Our top-rated technical support staff will be continuously updating the knowledge base. Wavecrest’s technical support staff is committed to providing customers with the best possible product experience. This commitment to quality will ensure the knowledge base will always yield the highest quality results for our customers. Through the knowledge base, customers will also be able to access detailed product release notes, tech tips, and the Wavecrest blog.

Wavecrest is always striving to provide continuously improved, higher level customer support. We furnish our customers with more than just a ‘product’, we provide them with a long-term ‘package’ that combines a cost-effective product with free support services whose priority is equal to that of product design. These services are available during the free product evaluation period and remains throughout the product license term.

See what existing customers are saying about Wavecrest’s technical support team:

“The Wavecrest support engineers are always eager and responsive to assist with any technical challenges facing our network. They have truly made my support to our customer relatively seamless.” -David Scott, Lockheed Martin CITIC

“Any pre-sales questions we had were answered promptly, and Wavecrest’s technical support ranks in the top 5% of all technical support I have worked with in 29 years of being in IT.” -Karleen Carlson, IT Manager, Van Diest Supply Company

“I can’t say enough about the service we have received from Wavecrest in general. From the sales team working with us through the trial and purchase period, to the support team that has answered each of our ‘quirks’.” -Allen Lochamy, Atlanta Bonded Warehouse

“Wavecrest has the best support of any company out there. Their staff members are always courteous to work with and knowledgeable about their product – which is a rarity in this type of work.” -Chris Martin, A+ Computer Solutions