Category Archives: CyBlock

New Releases CyBlock and Cyfin Internet Monitoring Software

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We recently released newer versions of our CyBlock Proxy, Cyfin Reporter, CyBlock ISA and Cyfin Proxy software.  CyBlock Version 6.5.0 and Cyfin Version 8.5.0 are now available and include the following new features:

  • Dashboard Traffic Chart. A new trend chart to track allowed and denied hits traffic has been added to the Dashboard. This chart is available by going to the Dashboard and selecting Trend – Traffic.
  • Dashboard Metrics: Denied Visits and Denied Hits. Two new metric options have been added to the Dashboard Top and Trend charts. They are Denied Visits and Denied Hits. Denied Visits are failed attempts to access a Web site. For the most part this occurs because the user is not authorized to access the site, i.e., his access has been “blocked.” However, a “denied” indication can also be caused by technical anomalies, e.g., “page not found by server”, etc. Denied Hits are any type of viewable or usable data transmission that is triggered by a visit to a Web site and is denied or blocked. Denied hits can be in the form of a denied or blocked file, message, object, graphic, link, banner, ad, or push item.
  • New Option for Scheduled Deletion of Import Data. An option to delete data “older than 4 months” has been added to the Data Manager – Import Data – Delete – Schedule screen.
  • Pause/Restart Button on the Real-Time Web Monitor (CyBlock Proxy and Cyfin Proxy Only). A Pause/Restart button was added to the top of the real-time Web monitor screen. Clicking Pause will stop new results from being displayed. A new IP address column has also been added to the Web monitor. Now the Web monitor displays the ID, IP, Date/Time, Category Name and Web Page. Note: When Authentication is disabled, the ID column will not be displayed.

To see the full release notes for your product, visit the Support Forum. You can download the latest release by going to the Administration – Product Update screen in your CyBlock or Cyfin product.

Upgrade Today! New Releases for CyBlock and Cyfin

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We’re thrilled to bring you more new features in our latest releases of CyBlock and Cyfin. In CyBlock Version 6.3.3 and Cyfin Version 8.3.3, we are happy to deliver you with the following:

  • Classification Policies. New classification policies can be created and saved for use in manual and scheduled reports. The policies can be created and selected from a new option on the Reports – Manual and Reports – Schedule screens. Two named classification policies are provided with this release: Default and No Classification. The default classifications policy is set at the Category Setup – Classify Categories screen, and no classification means that no classifications will appear in the report.
  • Dashboard Drill-down. Drill-down reporting has been added to the Dashboard Top Users and Top Categories charts. When clicking on a user from the Top Users chart, a User Audit Detail report will automatically run, and when clicking on a category from the Top Categories chart, a Category Audit report will automatically run.
  • Download Restore Points. The ability to download and save a restore point for product settings has been added. The restore points can be downloaded from the Administration – Restore – Download screen.
  • Email Notification When License Exceeded (CyBlock Only). If the number of filtered users exceeds what the product license allows, an email notification will be sent to the product’s administrator every three days.
  • Using Active Directory for Access Accounts. A “Lookup” link has been added to the Advanced Settings – Access Accounts screen. When using Active Directory authentication for access accounts, clicking this link will cause the full name and email address for the access account to be automatically populated from Active Directory.

To see the full release notes for your product, visit the Support Forum. You can download the latest release by going to the Administration – Product Update screen in your CyBlock or Cyfin product.

Wavecrest Recommends Users Upgrade from Internet Explorer 6

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If you are still using Internet Explorer 6, we and Microsoft recommend that you upgrade as soon as possible.  One of the main reasons to upgrade is that Wavecrest’s CyBlock versions 6.3.0 and later and Cyfin versions 8.3.0 and later no longer support IE6.

Microsoft also has a big push now to get users to upgrade and stop using IE6.  See their new website ie6countdown.com. One of the main reasons they are pushing the upgrade is security. They state, “we recommend that Internet Explorer 6 users upgrade to a newer version of Internet Explorer for a safer browsing experience.” So if you haven’t done so already, Wavecrest recommends that you take a minute to make sure all of the computers and servers in your network are upgraded to a later version of Internet Explorer.

If you have any questions, please contact Wavecrest’s technical support team by phone at 321-953-5351, ext. 4 or toll-free at 1-877-442-9346, ext. 4.

Sources:

The Internet Explorer 6 Countdown
Microsoft Begs Users to Stop Using IE6
It’s Time to Finally Drop Internet Explorer 6

New Release – CyBlock 6.3.2 and Cyfin 8.3.2

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We have been busy and working hard to add features that you have been asking for into CyBlock and Cyfin. In this latest release, here are some new features we have added:

  • Custom Reports – This allows you to use Wavecrest’s existing standard reports and customize them by selecting which sections of the report to display.  You can create, name and save these reports to be run manually or scheduled to run automatically.
  • PDF Option in Reports – You now have the option to choose whether you want your report in PDF or HTML format. This option is available in manual, scheduled and custom reports.
  • Ability to Add Full URLs to Categories and Custom Categories – Full or partial URLs, not just the domain, can now be added to a category or custom category on the Advanced Settings – Category Setup – Edit URLs screen. This means that you can add bbc.com/sports to the Sports category, and all other pages on bbc.com that are not sports will still be categorized as News.

To see the full release notes for your product, visit the Support Forum. You can download the latest release by going to the Administration – Product Update screen in your CyBlock or Cyfin product.

New Half-Hour Filtering In CyBlock

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If you haven’t seen it yet, in the latest version of CyBlock 6.3.1, scheduled filtering has changed from hourly to half hour. This means that you can select to allow a category from 12:00 – 12:30pm instead of the full hour 12:00 – 1:00pm.

You can make these changes at Advanced Settings – Filter Settings – Block Web Categories. Simply click on the clock icon that appears when you select the “block” radio button and select the times you want to block and allow the category.

If you have not upgraded your product to the latest version of CyBlock, you may do so by going to Administration – Product Update screen.

New Release – CyBlock 6.3.1 and Cyfin 8.3.1

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We’re excited to announce that some new enhancements have been added to the latest versions of CyBlock and Cyfin.  You asked and we listened!  Included in these enhancements are filtering by thirty-minute increments instead of hourly (CyBlock only), real-time bandwidth monitoring (Proxy and Appliance only), and the ability to email user audit detail reports to individual users.  Below is a full list of enhancements added to the latest CyBlock and Cyfin releases.

  • Filtering by Half Hour (CyBlock Only). Web categories can now be filtered by half hour increments instead of hourly.
  • OtherWise. We have made it easier to participate in our OtherWise program to optimize your categorization results. You can participate in OtherWise by simply going to the Setup – Otherwise screen, select Enable and Submit.
  • Email Report(s) to Individual User(s). Email addresses can now be applied to individual IDs in Groups and IDs, and as a result, an option to “Email Report(s) to Individual User(s)” has been added to audit detail reports.
  • Real-Time Bandwidth Monitor (Proxy and Appliance Only). This new monitor displays the top users based on bandwidth consumption in real time and automatically updates every 10 seconds. The Bandwidth Monitor can be accessed by going to Reports – Real-Time Monitor – Bandwidth Monitor.
  • PAC File URL Bypass (Proxy and Appliance Only). The PAC file now has the ability to check the full URL for bypassing over just the domain.

To see the full release notes for your product, visit the Support Forum. You can download the latest release by going to the Administration – Product Update screen in your CyBlock or Cyfin product.

Remember to Set Block Policies for New Custom Categories

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When you create a custom category at the Advanced Settings — Category Setup — Custom Categories screen, the custom category is automatically set to ‘allow’ in all of your block policies.  So anybody will be able to access the sites listed in the newly created custom category.  If you want to block the sites in this category for some or all filter policies, be sure to go to the Advanced Settings — Filter Settings — Block Web Categories screen and set the policies to ‘block’.

Web Use in the Workplace: Risks and Solutions

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Approximately 20% of personal Internet use at work poses potential threats to the employer. Web access in the workplace can be a valuable business tool, but it also carries significant risks. Check out our presentation that discusses the risks associated with Web use and why monitoring and filtering helps mitigate those risks.

 

Wavecrest Technical Support Is Here to Help You

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We often get great feedback on our helpful technical support from both customers or those simply evaluating our product. For those of you that have not had the pleasure of working with our technical support yet, we want to invite you to contact us about any questions you have on your CyBlock or Cyfin product.  You can check out our services and contact information below. And of course we’re here for those of you that we have had the pleasure of helping in the past.

At Wavecrest, we listen to our customers, and the majority of the new features that show up in our products have come from communications with our customers.  Our customers are the most valuable asset we have, and we appreciate every single one of you.  Thank You!

We invite those of you that have used our support services in the past to leave a comment about your experience.  We’d love the feedback.

Wavecrest Technical Support Services

  • Support via Telephone and Email. Technical and customer support representatives are available to answer questions about product setup, policy support usage, technical issues and more—via phone or email at no cost.
  • Product Installation Support. Although our products are easy to install and integrate, a technical specialist will be available to help you ensure a smooth startup.
  • Quick Start guides. Each product includes a built-in “Quick Start” guide that walks you through basic setup and usage steps. Complete user manuals are also provided.
  • Online Support Forum. Ask a question and find answers from other product users and our own technical support specialists on the forum.
  • Blog, Twitter or Facebook Updates. Get product tech tips and keep up-to-date on the latest product news by either subscribing to our feed or following us.
  • Product Upgrades. Product upgrades are included in the cost of your annual license.
  • On-line Web Conference. This valuable customer communications tool enables our Support staff to more easily and quickly address any product-related questions, provide assistance with setup and/or troubleshoot technical issues. We also use it to demonstrate the product and provide product evaluators a better understanding of the functionality.
  • Categorization list updates. Updates to Wavecrest’s URL list are available for download on a daily basis.
  • The OtherWise Program (Reports Enhancement and Optimization).  The centerpiece of our continuous support services concept is a program we call “OtherWise.”  Under this voluntary and confidential arrangement, we work individually with customers to maximize the number and percentage of Web sites that the Wavecrest product identifies and categorizes. The program focuses on sites that are of particular interest to the individual organization and/or are popular with its workforce.

Contact Information
Toll-free: 877-442-9346, ext 4(U.S. and Canada)
Direct: 321-953-5351, ext 4
International:001-321-953-5351, ext 4 (outside U.S. and Canada)
Email: support@wavecrest.net
Forum: forum.wavecrest.net

Wavecrest Products’ Database Storage Location

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As many of you may already know, Wavecrest’s Cyfin and CyBlock products include a Data Manager.  The Data Manager compresses logfile data. This reduces report-generation time by more than 95 percent (compared to methods that generate reports by reading logfiles directly). We highly recommended that you use the Data Manager.

There are two database setups in the Data Manager with the installation of Wavecrest products: Dashboard and Mass Storage.

Dashboard (High-level) Database. This database is designed to store high-level data that are used to generate sophisticated summary-level trending and comparison charts on the Dashboard.

Mass Storage (Low-level) Database. This highly scalable database is designed to store huge amounts of detailed, ‘low-level’ Web-use data. The reports that are supported by this database include audit detail reports that provide every URL visited by a user, category or domain.

The Dashboard database and the Mass Storage database data are stored in your installation path by default. You can move the path of these databases to a drive that has more disk space, which you will need as the databases grow. The Logfiles – Data Manager – Settings screen gives you the option to change the path for both databases.

Note: When changing the path for the Mass Storage database .war files, the product will move the .war files to the  new location for you. With the Dashboard database, the Superview folder (C:\Program Files\Wavecrest\Cyfin\wc\cf\db\Superview) will need to be manually copied to the new location.