If you are ever attempting to “re-install” any of our products, or if you are changing from one product to another, you may encounter an error message with the ‘fresh’ install. The error message will read “Unable to detect previous configured files…”. This error indicates that previous files have been left behind by the uninstaller. To get rid of them, delete the folder ‘…\Wavecrest\’. (The default location for this folder is C:\Program Files\Wavecrest\.) Next, reboot your machine and then attempt to re-install the product. You should be successful now!
New Releases – CyBlock 6.2.2 and Cyfin 8.2.2
New WatchGuard and Websense Support in Cyfin Reporter 8.2.2
We have recently added support for the WatchGuard Log Server PostgreSQL database and Websense in Cyfin Reporter 8.2.2. If you are interested in the added support for either of these logfile types, you can check out the simple configuration for each at the links below.
WatchGuard Configuration: https://www.wavecrest.net/products/cyfin/reporter/compatibility/watchguardPostgreSQL.html
Websense Configuration: https://www.wavecrest.net/products/cyfin/reporter/compatibility/websense.html
If you have any questions or would like additional help in the configuration process, please contact technical support. They will be happy to assist you.
Technical Support Contact Information
Direct: 321-953-5351, ext. 4
Toll-Free: 877-442-9346 ext. 4
Email:support@wavecrest.net
Cyfin Reporter supports over 95 other different log file formats, so if you need support for other log file formats, visit our Cyfin Reporter technical specifications page to see if we support them. If not, contact our technical support team, and we will be happy to see if support can be added.
Other New Enhancements
Other enhancements made to CyBlock Proxy, Cyfin Reporter, Cyfin Proxy and CyBlock ISA include:
- URL Hyperlinks in Detail Audit Reports. URLs listed in Audit Detail reports are now hyperlinked if the following conditions are met: 1) the Data Manager is enabled, 2) Interactive is selected for the Report Type, and 3) the total number of URLs for a single report is less than 50,000 URLs. The reports with this functionality are User Audit Detail, Category Audit Detail and Site Audit Detail.
- More Drill-Down Capability. On reports that contain Hourly Visits and Hourly Bandwidth tables (such as Site Analysis), you can now drill-down to the single hour of activity of your choosing.
Managing Categorization in CyBlock and Cyfin
CyBlock and Cyfin offers the advanced functionality for you to manage and customize the categorization of sites. By using these categorization features, you can maximize the overall usefulness of your CyBlock or Cyfin product. Follow these 5 tips to get the most out of categorization.
1. Keep your categorization list current via daily updates.
Wavecrest site analysts work continuously to update and expand the categorization list. In fact, the Wavecrest URL list is 100% human reviewed. These updates are available for download daily. It’s a simple process that can be done manually or on an automatic/scheduled basis. You can download the URL list or schedule the download to occur daily on the Administration – URL List screen.
2. Establish custom categories.
Augment Wavecrest’s standard 74 categories with custom categories. You can add up to 25 custom categories. You can activate and use as many or as few of these as you want, and you can easily give them specific names of your own choosing. Names are limited to 50 characters. These settings are found on the Advanced Settings — Category Setup — Name Custom screen. Once a custom category has been established, you can augment the Wavecrest URL List with URLs of your own choosing and place them in the custom category for subsequent monitoring or filtering. Custom categories also provide white list (allow-only) capability for CyBlock users.
3. Add URLs.
You can add URLs to both the Wavecrest standard and custom categories. The applicable settings are found on the Advanced Settings — Category Setup — Edit URLs screen. You can also delete URLs here.
4. Change a URL’s category.
If you wish, you can change the category to which Wavecrest has assigned a particular URL. You can do this by simply adding the URL to the category of your choice. Your categorization will take permanent precedence over the Wavecrest URL list.
5. Participate in our OtherWise program.
To opt in our OtherWise program, you simply need to periodically run a Top Non-categorized Sites report and email a copy to sites@wavecrest.net. Our list technicians will research, identify and categorize the most popular unidentified sites, many of which will be of local or special interest to your organization. Then, after you download the next daily control list update, subsequent visits to those sites by your users will no longer be listed as “Other.” They’ll be properly identified and categorized. NOTE: We hold all customer information sent to us in strict confidence.
Display ID and IP in Wavecrest’s CyBlock and Cyfin Reports
There is an option to display both the user ID and IP address in reports. To do so, go to the Advanced Settings – Report Settings page in your CyBlock or Cyfin product and open the Advanced Options link. On this screen, you will see an option to “Display Login Name and IP Address.” Simply click the checkbox so that it is enabled and click Submit. Now you will see both login names and IP addresses when running user reports.
Cut Costs with Wavecrest’s Internet Filtering, Monitoring and Reporting Products
It has always been important to know that your company’s resources are being used properly and to the best of their capability. Businesses want to ensure that their employees are being productive and not wasting the organization’s time and resources.
Internet access is one of those resources that can easily be abused, costing an organization time and money. Internet filtering and/or monitoring with one of Wavecrest’s Cyfin or CyBlock products can help preclude or drive down costs in at least four areas: productivity, bandwidth, legal liability and security.
1. Productivity
- The average worker admits to frittering away 2.09 hours per 8-hour workday, not including lunch and scheduled break-time (America Online and Salary.com survey, 2006).
- The average employee costs a company $29.71 per hour (including salary, overhead costs, benefits, payroll taxes, etc.) —- United States Department of Labor Bureau of Labor Statistics — March 2010.
- Lost productivity costs the company $59.42 per day per employee (2 hrs x $29.71).
- Average employee works 240 days per year.
- Yearly loss per employee is $14,260.80 (240 x $59.42)
- Loss per 1000 employees is $14,260,800 per year.
- Average cost for a Wavecrest Internet filtering or monitoring product with a 1000-employee license is $3,500 per year ($3.50 per user).
Conclusion: Cost of a Wavecrest license is less than three tenths of one percent of the cost of lost productivity. A well-communicated Web-use policy, coupled with an effective monitoring product, greatly increases productivity in the workplace.
2. Bandwidth
Reliable studies indicate that as much as 70% of a company’s bandwidth is being consumed by non-productive pursuits. Activities such as online video, audio streaming, downloading movies or MP3’s are especially damaging. It is quite clear that eliminating or significantly reducing bandwidth abuse can improve network performance and preclude or decelerate the need for organizations to support increased bandwidth use.
3. Legal Liability
Web-related legal costs typically result from employees visiting pornography sites. Many studies show this to be a serious problem. In fact, according to research by Nielsen Online in October 2008, one quarter of employees who use the Internet visit porn sites during the workday. Hits to porn sites are higher during office hours than at any other time of day, according to M.J. McMahon, publisher of AVN Online magazine, which tracks the adult video industry.
This type of activity puts the employer at serious risk of being sued by other workers who are offended or upset by being exposed to pornographic images. Such suits usually take the form of sexual harassment or hostile workplace litigation and can be very costly in terms of damage to reputation as well as legal costs.
4. Security
Studies show that approximately twenty percent of personal use of the Internet by employees involves activities that pose potential threats to employer network security. Examples include file sharing, the use of malicious code, spyware and more. Like bandwidth abuse, the associated costs are difficult to quantify, but such activities can easily result in network disruptions or slowdowns and/or loss or compromise of proprietary data; these all come with a cost.
The World Cup Means Time Wasted at Work
The 2010 FIFA World Cup games begin today and will run until July 11. Challenger, Gray & Christmas, a research firm that deals with lost workplace productivity, ranks the World Cup as one of the biggest time wasters in the workplace worldwide. And it’s not just time that World Cup viewers will suck up in the workplace. Bandwidth consumption will also increase with the availability of video streaming of the games.
While the World Cup ranks number 4 in the US as a top time waster behind March Madness, the Super Bowl and Fantasy Football, it will still cost American companies about $121.7 million in lost productivity. The British economy, however, is looking to lose about $7.36 billion in productivity, according to the British law firm Brabners Chaffe Street.
Wavecrest’s Cyfin and CyBlock products and services help all types of organizations manage and control employee Web activity. Cyfin and CyBlock products do this by monitoring and/or filtering employees’ Web use and reporting on the activity by content categories, e.g., sports, social networking, games, and others. Of particular note, with regard to the World Cup, CyBlock products can be set up to block Web access by categories and by hour so employees can access sports sites on their lunch break or after hours. This approach can help sustain morale while minimizing lost productivity and bandwidth associated with the World Cup.
Sources:
https://blogs.reuters.com/shop-talk/2010/06/08/world-cup-is-no-march-madness-in-sapping-productivity/
https://www.bizjournals.com/kansascity/blog/2010/06/world_cup_promises_some_kick_to_productivity_apps_aim_to_help.html
https://www.usnews.com/usnews/biztech/articles/060608/8worldcup.htm
Control Excessive Bandwidth Consumption with Wavecrest Filtering and Reporting
Bandwidth consumption is an increasing concern for all organizations as bandwidth-intensive sites and video streaming become more popular. The table below offers several examples of the amount of bandwidth that different online activities consume.
Activity or File | Size (in kb) |
One hour of IM chatting with AOL | 10 |
Send a one-page text email with Gmail | 150 |
View five different articles in Wikipedia | 1,200 |
Upload a 10MP JPEG photo in Flickr | 2,400 |
Downloading a 3 minute song from iTunes | 5,600 |
Watch a 5 minute YouTube video | 12,500 |
Watch episode of “The Simpsons” | 25,000 |
Listen to one hour of music on Pandora | 56,300 |
Compressed version of “Crouching Tiger, Hidden Dragon” | 800,000 |
As the table shows, many online activities that are probably not work related utilize a lot of bandwidth. The last thing any organization needs is network latency or slowdowns due to non-work related online activity.
To mitigate this problem, CyBlock and Cyfin provide IT with the information needed to determine 1) if the bandwidth consumption is work related and 2) if any measures need to be taken to reduce the amount of consumption. Both products provide quantified data (via Web-use reports) that can help IT personnel keep track of network (bandwidth) utilization by users as well as by type of usage (appropriate or not so appropriate).
The Dashboard is the easiest way to get a quick view of bandwidth usage. You can quickly find the top bandwidth consumers by users, groups, categories or sites. You can also check when spikes in bandwidth activity occur.
The reports below can also be used to monitor bandwidth usage by users and identify potentially troublesome sites.
- Site Analysis Bandwidth Report – Focusing on kilobytes by classification, category, and users, this report gives a good overview of whether the majority of bandwidth consumption was acceptable and which categories and users used the most bandwidth.
- Top Bandwidth Sites Report – This report shows the top bandwidth consuming sites and their categories for the specified time period.
- Network Information Report – Find out your busiest time of day for Internet use with this report. It shows visits and kilobytes read by hour.
- Top Users Report – This report displays the top hits, visits, and kilobytes by user.
These reports can help you anticipate overload possibilities and the need (or lack of need) to purchase additional capacity. If abuse can be detected and brought under control, the cost of additional capacity may be avoided.
By monitoring and using the reports listed above, you can:
- Obtain an accurate, content-categorized picture of network usage patterns
- Identify bandwidth abusers for management attention
- Prevent bandwidth wastage through intelligent filtering
- Improve IT system performance and reduce bandwidth costs.
Improve Your Web-Use Reports with Wavecrest’s OtherWise Service
If you are an evaluator or customer of Wavecrest CyBlock and Cyfin products and are not already using our OtherWise service, we invite you to reduce the number of non-categorized sites and improve your reports . OtherWise is a voluntary and confidential program under which a site analyst will help you improve the quality and usability of your reports. This service is offered for free to all Wavecrest customers. To participate in OtherWise, follow these simple steps.
- Go to Reports – Schedule and click on the Create link.
- Select the Top Non-Categorized Sites report.
- For Report Delivery, select to email the report to other recipient, and type in sites@wavecrest.net in the text field.
- For the Timeframe, we recommend running the report weekly or monthly.
- Click Submit to save your changes, and the report will now be emailed automatically to our site analysts at Wavecrest on a weekly or monthly basis (depending on the frequency you selected).
From now on, no further action is needed on your part. A site analyst will review the report to categorize any non-categorized sites and if necessary, alert you if there is any suspicious activity.
Visit our Web site or contact us to learn more about our OtherWise program.
Setting the Time Zone in CyBlock Appliance
If you notice that the set time zone in your CyBlock Appliance is incorrect, then simply follow the below instructions for checking and setting the time zone to the correct time.
- To check the date and time zone set in CyBlock Appliance, go to the screen https://yourappliance/help/systeminformation/shell/index.html. Use your server name or IP in place of “yourappliance.”
- Run the following command:
date - Hit Enter.
- You should now see the current set date and time for the Appliance.
- If it is not the correct date and time, then run the following command:
date -s “20May 2010 16:00:00” (Type in the date and time that is current for your time zone.) - Hit Enter, and this will set the appliance to the correct date and time.
- To double check that the appliance is now set to the correct date and time, run the date command again.
Web Filtering in the Workplace: Finding the Best Solution
There are many issues surrounding Web filtering in the workplace today. Among them are whether to filter or not filter, and if you do filter, how strict should your policies be, what’s the best way to implement a Web filter, and what’s the best type of filter for your organization? Wavecrest Computing attempts to answer these questions and more in our latest white paper, “Web Filtering in the Workplace: Finding the Best Solution.” This paper discusses some of the issues surrounding Web filtering today, the different types of Web filters, and how Wavecrest approaches filtering with its RealTimePlus Filtering technology.
White Paper: Web Filtering in the Workplace: Finding the Best Solution