Category Archives: Cyfin

Feeling neglected? Let’s fix that.

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It seems the newly named Forcepoint has finally settled into the company they planned since the Raytheon acquisition of Websense. As a Websense customer before the acquisition, are you feeling a bit neglected now? In this new corporate culture, are you finding it difficult to get a hold of technical support or that customer service is not there when you need them? Could it be that their focus is more on the larger Raytheon cyber security customer base than on their Websense customers? Whichever the case, your business is the one that suffers. Stop spending your precious time on working through multiple levels of bureaucracy to get what you need.

Wavecrest has comprehensive, agile, and reliable solutions for your employee Web-use security and analytics needs, ranging from software and hardware deployments to cloud and hybrid deployments. No matter your business size, industry, or distributed workforce, Wavecrest has a solution for you.

Retaining a positive SMB mentality, the Wavecrest team believes strongly in one-on-one communication with prospects, customers, and partners. When you reach out to us, we have a human being on the other end of the line that knows the product well, communicates well, and will take the extra step to get your enterprise and employees secure. You don’t have to go through automated calls, ticketing, or several levels of technical support to reach the person with the knowledge you need.

Leave the government contractor-level pricing, contractual terms, and confusion behind. Don’t remain just a ticket number. Let Wavecrest focus on your business and your specific requirements. Talk to us today.

About Wavecrest Computing

Celebrating 20 years in business, Wavecrest Computing, headquartered in historic downtown Melbourne, FL, has provided commercial business and government clients with reliable, accurate Web-use management and Cloud Access Security Broker products since 1996. Managed Service Providers, IT specialists, HR professionals, and business managers trust Wavecrest’s Cyfin and CyBlock products to manage employee Internet usage — managing cloud services, reducing liability risks, improving productivity, saving bandwidth, and controlling costs. Wavecrest has clients worldwide, including General Electric, Lockheed Martin, Florida Department of Health, Siemens, Department of Homeland Security, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit https://www.wavecrest.net.

Let the games begin!

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Once again, it is time for some basketball! Every year at this time, bandwidth hogs, productivity losses, and malware catch our eye. But the business world has become more accepting of personal device use and personal time on corporate devices. It is up to each business to design an Acceptable Use Policy (AUP) that works for them. So as this year brings on the games we wait all year to watch, taking a look at what we should expect for March Madness viewing numbers and working in some refresher employee training are key to making it through the season.

Watching March Madness on mobile devices was big last year but no matter the device, your network has the potential to get bogged down or pick up malware. Just check out these NCAA viewing stats from 2015:

  • 2015 set all-time records with 80.7 million live video streams and 17.8 million hours of live video consumption.
  • Record-setting live video streams were up 17 percent over 2014, with hours of live video consumption up 19 percent vs. 2014.
  • Mobile consumption also surged with live video streams and hours of live video consumption both up 20 percent over 2014.

Now is the time to prepare for even higher amounts of viewing this year. Whether game watching at work is acceptable at your company or not, your business still needs to function smoothly. Make sure you have bandwidth management in place and be proactive on the distribution of these resources. Set bandwidth usage thresholds so that game watching does not freeze up mission-critical operations. If you don’t have a bandwidth management solution in place that allows you to set multiple thresholds with alerts, it should be something to seriously consider. Even during normal business days, you can have bandwidth hog issues that could affect critical business operations.

Malware tends to spike during March Madness as well. Random clicking can be devastating to your business. Make sure you have protections in place. Refresh your employees on your current AUP, remind them about phishing techniques and ads that are almost too enticing not to click, and be proactive by having a comprehensive solution in place that blocks access to malicious URLs.

Prepare to secure and protect your network and mission-critical operations before the games begin, and March Madness season will be enjoyable for everyone!

About Wavecrest Computing

Celebrating 20 years in business, Wavecrest Computing, headquartered in historic downtown Melbourne, FL, has provided commercial business and government clients with reliable, accurate Web-use management and Cloud Access Security Broker products since 1996. Managed Service Providers, IT specialists, HR professionals, and business managers trust Wavecrest’s Cyfin and CyBlock products to manage employee Internet usage — managing cloud services, reducing liability risks, improving productivity, saving bandwidth, and controlling costs. Wavecrest has clients worldwide, including General Electric, Lockheed Martin, Florida Department of Health, Siemens, Department of Homeland Security, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit https://www.wavecrest.net.

CyBlock/Cyfin Release 9.2.2 Now Available

We are pleased to announce the release of several enhancements in the new version of CyBlock and Cyfin. The first major enhancement is the new Wavecrest URL List 9 that adds specific cloud service categories, such as Collaboration and Cloud Storage, as well as renames and remaps categories, giving you more visibility into the Web sites and cloud services your employees are using. To report on cloud service activity, we have added the Cloud Services Detail and Cloud Services Summary reports.

Another enhancement is for CyBlock Appliance. The Real-Time Protocol Monitor has been updated to function just like the Real-Time Web Monitor. With icons now available on the monitor, you can easily control the live protocol traffic you want to see.

For CyBlock Cloud, logon accounts have been enhanced for individual customers as well as Managed Service Providers (MSPs). MSP-linked customers can now be given full access to the product interface and be licensed for additional logons. MSPs can create logon accounts for their own company as well as for their customers and also view the last interface logon for their customers. The enhancements are highlighted below.

  • Wavecrest URL List 9. The following features have been added:
    • The new URL List 9 includes new categories, category changes, default abuse threshold changes (not applicable to CyBlock Cloud), cloud service categories, and updated category descriptions. See Category Update for more information.
    • (not applicable to CyBlock Cloud) For existing customers on a previous list version, the following changes apply after upgrading the product:
      • On the Home page, the Wavecrest URL List Update section indicates that the new list is available and that you read the Category Update document before upgrading the list. A link is provided to go to the URL List Version page.
      • URL List Version Page:
        • The List 9 option has been added to the page.
        • After you upgrade to List 9, the service is restarted, and you are required to download the list. You are then returned to the URL List Version page which indicates that the current URL List version is 9.
        • A List Conversion Summary Report shows the policies and URL customizations that were affected by the change to List 9. It will also be sent via e-mail to the administrator.
    • Individual CyBlock Cloud customers and MSP Partners will be sent the List Conversion Summary Report via e-mail. MSP Partners will receive one e-mail per customer account.
    • For CyBlock Hybrid customers, ensure that your local CyBlock installation is on List 9 in order to sync with your cloud account.
  • Cloud Services Reports. The following features have been added:
    • Report Selection. On the Report Selection page, a Cloud Services Reports section has been added. Cloud Services Detail and Cloud Services Summary are listed in this section and generate reports on only cloud service categories.
    • Cloud Services Summary. This is a high-level report that shows employee Web use of cloud services. Web activity includes visits to sites in the following cloud service categories: Audio Streaming, Cloud Infrastructure, Cloud Storage, Collaboration, CRM, Development, File Sharing, HR, Personal E-Mail, Video Streaming, and VoIP Services. The report can be used to identify cloud service usage patterns, better manage cloud subscriptions, and highlight abnormal activity.
    • Cloud Services Detail. This is a low-level report that shows the specific URLs of cloud services by user, that is, visits to only the cloud service categories. It provides management with a complete view of every cloud service URL the user has clicked. This information can be used for cloud usage audits, identifying the most active users and the most heavily visited sites.

CyBlock Appliance

  • Real-Time Protocol Monitor. The following features have been added:
    • The Real-Time Protocol Monitor page has been updated to function like and have a similar user interface to the Real-Time Web Monitor.
      • The selections for the Controls field have been moved to the Real-Time Protocol Monitor and replaced by icons.
    • On the Real-Time Protocol Monitor, the controls and settings are available in a toolbar and can be changed while the monitor is gathering data in real time.

CyBlock Cloud

  • Additional Admin Accounts. The following features have been added:
    • On the User Management – Logon Accounts – Add screen, the Additional Logons field displays the number of additional logon accounts that have been created in the interface out of the number of licensed additional logons.
    • On the User Management – Logon Accounts – Delete screen, the Logon Accounts label has been added to the selection box.
    • If you are an MSP Partner adding or deleting a logon account, the Customer menu in the upper-right corner is removed, and the Customer field is displayed allowing you to select a customer or your own company.
  • MSP Partner Portal. The following features have been added:
    • Interface Access for MSP-Linked Customers:
      • MSP-linked customers can now have full access to the product interface.
      • MSP-linked customers will be licensed for 5 logon accounts and can add and delete logon accounts from these licensed logons.
      • Once a logon account has been created for an MSP-linked customer, they will receive an e-mail notification to complete their registration by logging on to the interface.
      • After logging on with the temporary password, they will be required to change their password on the Change Your Password screen.
    • Home Page:
      • When you click a customer name in your customer list, an Interface Details section is now displayed on the General tab.
      • The Last Interface Logon field shows the last date/time on which your customer logged on to the interface.
      • The Additional Logons field displays the number of additional logon accounts that your customer has created in the interface out of their number of licensed additional logons.

There are also a number of corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.

CyBlock/Cyfin Release 9.2.0.a Now Available

We recently released a new version of CyBlock and Cyfin. This release contains the following corrections:

CyBlock

  • Using Application Controls, allowed YouTube videos now load properly with secure YouTube connections.
  • When Safe Search and SSL Inspection are enabled, adult content is now properly blocked in Bing search results.

CyBlock and Cyfin

  • The Compress Reports for E-Mail report option now works when only one report is e-mailed.
  • On the Data Management – Report Database – Delete – Schedule screen, the correct message is displayed when the Enable option is selected.
  • Logon accounts are no longer limited to five accounts.

To see the full release notes for your product, visit our Web site or knowledge base.

If you are at version 9.0.5 or later, you can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

If you are at version 6.8.3.a or earlier, you can download the latest release by going to CyBlock Software Downloads or Cyfin Downloads. To upgrade CyBlock Appliance, please contact Technical Support at (321) 953-5351, Ext. 4 or support@wavecrest.net.

For additional assistance, please feel free to contact us.

Wavecrest, the leader in Web security, and Check Point have announced a partnership.

CF_Full_FWavecrest Computing, a leading global provider of advanced Web security solutions, and Check Point Software Technologies have announced a technology partnership.

Wavecrest’s Cyfin, along with Check Point log files, efficiently and accurately make for an easy-to-manage, cost-effective log file analyzer and reporter. This integration easily addresses collection and analysis of Web-use activity data by producing rapid, accurate, and actionable, manager-ready reports for audits, investigations, or distribution. Predefined reports, such as top users or sites, bandwidth, legal liability detail, and user audit detail, as well as the benefit for managers to run selected user reports by department, provide visibility into every aspect of enterprise Web-use activity. Learn more at: https://www.wavecrest.net

Another exciting new enhancement from Wavecrest…Cyfin Automatic Log File Detection!

Wavecrest Computing is excited to announce a new enhancement to our Cyfin Log File Analyzer Solution, Automatic Log File Detection. This enhancement allows for the easy setup and import of log files by automatically analyzing and matching the closest suitable log file types. You no longer have to worry about making sure you select the correct log file type manually before importing. All you have to do is locate your log file and select. Cyfin Automatic Log File Detection will display a short list of matches with sample data in fields, allowing you to select from the list the best log file type ensuring you are getting the best match available.

Constantly improving, developing and enhancing, to make your Web security more efficient, Wavecrest Computing has been the recognized leader in Web Security Solutions for over 19 years. Wavecrest’s scalable filtering and forensic reporting analysis product lines, CyBlock and Cyfin, are designed to enable organizations to successfully address Internet abuse, legal liability, shadow IT, workforce productivity, Malware, and many other Web security threats.

automatic logfile analysis

CyBlock/Cyfin Release 9.2.0 Now Available

In Release 9.2.0, we are thrilled to announce the availability of reporting for your CyBlock Hybrid deployment. With this feature, you can monitor live Web traffic, run reports, and view Dashboard charts on your cloud users. Another CyBlock feature in this release is the ability to use Safe Search with YouTube to block adult content.

For Cyfin customers, log file detection is available to assist you in quickly creating a log file configuration. Cyfin will analyze your log files to determine the log file format for you. The enhancements are described below.

  • CyBlock Hybrid Reporting. The following features have been added:
    • When your local CyBlock installation is paired with your CyBlock Cloud account, the following occurs:
      • Cloud log files are imported nightly into the Report Database similar to your local logs.
      • Cloud log files are compressed when transferred.
      • A data configuration field is displayed on the following pages to allow you to view your cloud configuration, local CyBlock configuration, or all configurations if applicable.
        • Data Management – Log Data Source – Viewer
        • Data Management – Log Data Source – Revalidate
        • Data Management – Report Database – Import – Manual
        • Data Management – Report Database – Viewer
        • Data Management – Report Database – Delete – Manual
        • Real-Time Monitors – Web
        • Reports – Manager (all reports)
        • Reports – Dashboard (excluding Top Classifications, Top Coached, and Trend Classifications)
      • The cloud configuration is displayed as the pairing cloud server to which your local installation is connected, for example, cloud.cyblock.com.
    • Real-Time Web Monitor. The Real-Time Web Monitor displays the Web traffic of your cloud users. Messages are displayed if sync communication is temporarily stopped, your CyBlock installation and cloud account are unpaired, or the pairing cloud server is down for some reason.
    • Reports. Reports can be run to analyze the Web usage of your cloud users. Cloud reports are current as of the previous day. To get a report with the current day’s cloud data, you would need to perform a manual sync on the Settings – Hybrid screen, and then run the report. You can verify that cloud logs have been transferred by going to the Data Management – Log Data Source – Viewer screen.
    • Dashboard Charts. Dashboard charts show cloud Web activity for the top users, groups, categories, and sites, and provide trending for users, groups, categories, and denied and allowed traffic.
  • CyBlock Safe Search for YouTube. The ability to enable Safe Search for YouTube has been added. When Safe Search and SSL Inspection are enabled, adult content is blocked on YouTube regardless of its Restricted Mode setting.
  • Cyfin Log File Detection. The following features have been added:
    • On the Log Data Source Setup page, you have the option to manually select your log file type or have the system analyze your log files to detect the type.
    • If you choose “Analyze,” you can browse to locate a log file, and the analysis will display the closest matching log file types.
    • You can then select the log file type that is the closest match and continue the configuration process.
    • If no matching log file types are found, a link is displayed so that you can upload a sample log file to Technical Support for analysis.

There are also corrections in this release for CyBlock as well as Cyfin. To see the full release notes for your product, visit our Web site or knowledge base.

If you are at version 9.0.5 or later, you can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

If you are at version 6.8.3.a or earlier, you can download the latest release by going to CyBlock Software Downloads or Cyfin Downloads. To upgrade CyBlock Appliance, please contact Technical Support at (321) 953-5351, Ext. 4 or support@wavecrest.net.

For additional assistance, please feel free to contact us.

CyBlock/Cyfin Release 9.1.8 Now Available

Release 9.1.8 provides our CyBlock Cloud customers with the ability to create additional administrator accounts that can log on to CyBlock Cloud and access all of its features. You are provided with five additional logon accounts, but can request more logon accounts from Sales. In this release, CyBlock Appliance, CyBlock Software, and Cyfin logon accounts will be notified via e-mail when their password is reset or when it is changed. Also for these products, the file name of report e-mail attachments will be in the format selected in Report Options.

For Cyfin customers, the new Check Point Syslog log file configuration allows you to easily use our built-in syslog server to manage your syslog data. For all products, the product Help has been enhanced to open to the window-level topic for the screen when you click the Help link. These as well as other enhancements are highlighted below.

  • Additional Admin Accounts. The following features have been added:
    • The ability to create five additional admin accounts is now available in CyBlock Cloud. Current cloud customers should contact Sales to change this number if necessary.
    • The Create Logon Account page allows you to create an additional logon (admin) account by entering an e-mail address. The additional administrator will receive an e-mail to log on and change the temporary password assigned by the system.
    • The Delete Logon Account page allows you to delete a previously created logon account. It shows the e-mail addresses for only the additional logon accounts, not the admin e-mail address tied to your customer account.
    • Cloud logon accounts will be notified via e-mail when their password is reset or changed.
  • Resetting Your Password. On the Logon page, when you click the “Forgot password” link to reset your password, you will receive an e-mail with a temporary password. Use this password to log on and change the temporary password for your account.
  • Changing Your Password. When you change your password on the Change Your Password page, you will receive an e-mail notifying you that your password was changed recently. Users should contact their network administrator if they did not initiate this change.
  • Report File Name Format. The file name format specified on the Report Options page is applied to report file names if “E-Mail” is selected for the report delivery when creating reports. Zipped files will contain reports with friendly file names, but will retain the UUID.zip format.
  • Check Point Syslog Log File Configuration. The Check Point Syslog log file configuration has been added to the drop-down field on the Select Log File Type screen. After selecting “Check Point Syslog” and clicking Next, the subsequent screen allows you to use the Cyfin Syslog Server.
  • Product Help. The product Help is context-sensitive so that when a user clicks the Help link in the product, the Help system opens to the window-level topic for the screen.
  • Pairing Cloud Server. On the Hybrid or Directory Agent Configuration page, the new Cloud Server field displays the pairing cloud server to which your CyBlock installation is connected. You may change this server if instructed to do so by Technical Support.

There are also corrections in this release for CyBlock as well as Cyfin. To see the full release notes for your product, visit our Web site or knowledge base.

If you are at version 9.0.5 or later, you can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

If you are at version 6.8.3.a or earlier, you can download the latest release by going to CyBlock Software Downloads or Cyfin Downloads. To upgrade CyBlock Appliance, please contact Technical Support at (321) 953-5351, Ext. 4 or support@wavecrest.net.

For additional assistance, please feel free to contact us.

Export Web-use data in CSV format for external analysis with Wavecrest’s Audit Data Export.

Import-wizard-overviewWhen it comes to Web-use data, organizations need easy and flexible access to protect their network, their users, and their company. Management or IT may need to externally analyze or manipulate the data due to events such as audits or incident investigations. Wavecrest has made it easy to export details of users’ Web activity, in one or more categories, with our Audit Data Export in Version 9.1.6 of Cyfin and CyBlock Software.

Is management requesting usage data on gambling sites for analysis by an external forensic data team? Or are they interested in social media and shopping usage for performance evaluations or audits? The administrator can easily select a time frame and one or more categories, run the report manually or set it to run automatically, and export a file in CSV format. Every visit made by a user is listed separately in chronological order and includes the user name, IP address, category, date/time, Web site, and full URL. The exported file can then be imported into, or opened with, most text-ready external applications, such as relational databases or spreadsheets, as needed for analysis. Cyfin customers also have available the export selection of a single log file configuration or all log file configurations.

To find out more about this feature and all of our products, visit: www.wavecrest.net.

CyBlock/Cyfin Release 9.1.6 Now Available

In Release 9.1.6, we are pleased to provide our CyBlock Appliance customers with on-box logging and reporting. Customers can now save log files locally and run reports from these logs. Adding this feature offers an all-in-one solution of Web security and comprehensive reporting.

For CyBlock Software and Cyfin, the release contains the Audit Data Export that allows you to export the details of users’ Web activity. Another enhancement for CyBlock is the Log File Download that downloads log files to a location of your choice. Current cloud customers should contact Sales to have this feature enabled. These and other enhancements are highlighted below.

  • Local Logging and Reporting in CyBlock Appliance. The following features have been added:
    • The ability to store log files locally and run reports from these log files has been added. While local logging is the default, remote logging and reporting on Cyfin is still available.
    • The Data Management menu includes the screens for viewing, revalidating, and downloading log file data. The screen for enabling the Report Database is in this menu as well as the screens for importing, viewing, and deleting the data.
    • The Reports menu covers creating different types of reports, running Dashboard Top and Trend charts, and viewing sample reports.
    • In the Settings menu, the Report Options page allows you to set the visit filter, advanced options, maximum IDs, and language for reporting.
  • Audit Data Export. The following features have been added:
    • You can now export the details of users’ Web activity in one or more categories that you select.
    • The export is available in CSV file format which can be used in external applications, such as spreadsheets, report generators, relational databases.
  • Log File Download. The following features have been added:
    • The ability to download raw log files to a location of your choice has been added. You may select a single day or a range of days.
    • The log files will be compressed and combined into a ZIP file.
  • End User License Agreement. The following features have been added:
    • The License Agreement has been removed from the product installer and added to the product interface.
    • The End User License Agreement page allows you to accept and print the License Agreement. You will not be able to use the product until the License Agreement has been accepted.
  • Secure Browser Interface. The following features have been added:
    • The ability to create a secure connection (HTTPS) to your browser interface has been added for customers.
    • The Secure Browser Interface page allows you to enable HTTP and/or HTTPS communication. HTTP is enabled by default.
  • MSP Partner Portal. The portal has been updated to display the following usage statistics and feature indicators:
    • Bandwidth used for the month.
    • Highest number of daily monitored users for the month and the date on which this occurred.
    • Amount of disk storage used for reporting.
    • Percentage of storage used based on the reporting storage option set in your customer account.
    • Log File Download status icon.
    • Dashboard Import status icon.

There are also corrections in this release for CyBlock as well as Cyfin. To see the full release notes for your product, visit our Web site or knowledge base.

If you are at version 9.0.5 or later, you can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

If you are at version 6.8.3.a or earlier, you can download the latest release by going to CyBlock Software Downloads or Cyfin Downloads. To upgrade CyBlock Appliance, please contact Technical Support at (321) 953-5351, Ext. 4 or support@wavecrest.net.

For additional assistance, please feel free to contact us.