Category Archives: CyBlock Cloud

Remote Working & Managing Internet Use

Specifically built to serve remote and roaming users, CyBlock Cloud will follow your users to wherever they are working.
Specifically built to serve remote and roaming users, CyBlock Cloud will follow your users to wherever they are working.

We all hope this coronavirus doesn’t last long. That’s clear. But because of this, companies seem to be realizing that social distancing is a good idea, and they can have people working remotely in a positive way. Amazon, Google, Facebook, Microsoft – the list keeps growing. They are taking this head-on and moving their employees off-site, potentially protecting their entire workforce from an onsite health crisis.

How does remote working fit into work overall? The numbers that come out of all this should be interesting, especially the numbers for the companies that finally realize they can operate this way and not lose any control over Internet security, productivity, liability, and more. Buzzfeed reports in its March 4th article*, “some in the industry are looking at the outbreak as a test case for the long-gestating but never-arriving moment when working remotely will broadly replace working in person.”

Many businesses have traveling workers. Salespeople, Technical Support staff, and others, but now we are looking at the driving force being something out of our control. The businesses that have made this decision are supporting a healthy workforce as a whole. Businesses that do choose to do this also know that they are still responsible for employees’ online activity. So how does a company support its business when its workforce is scattered everywhere?

The answer is a comprehensive Internet use management solution with an easy, flexible cloud deployment that travels with your employees. So, for example, the employee goes home with a company laptop, the company Internet use would be managed by the cloud solution.

What should you look for when looking at Internet-use cloud solutions?

  • Should deploy in minutes with simple, intuitive steps.
  • Follows users with perimeter-less coverage.
  • Is an easily scalable, highly elastic, and adaptable solution.
  • Always-on filtering with User/Group filter policies. 
  • Provides fast, efficient, manager-ready reporting.
  • Has no hardware installation and no maintenance.

CyBlock Cloud can provide all this and more. Specifically built to serve remote and roaming users, CyBlock Cloud will follow your users to wherever they are working.

Now is the best time to be prepared. Our Sales Team and Technical Staff are ready to help you get setup and going. We are all in this together! Contact us today at info@wavecrest.net.

About Us

CyBlock® Employee Web Filtering and Monitoring Solutions provide advanced Web filtering, threat protection, comprehensive employee reporting, Smart Engine with machine-learning analytics, easy-to-use admin and manager portals, and more. Customers can easily configure CyBlock to monitor and manage compliance with their usage policies. CyBlock is available in various deployment options: CyBlock Virtual Appliance, CyBlock Appliance, CyBlock Mini Appliance, CyBlock Cloud, and CyBlock Hybrid.

Cyfin® provides advanced employee Web-use analysis and reporting for a wide variety of gateway devices and log file formats. Comprehensive yet easy to use, its customizable reporting and machine-learning analytics supply audience-specific Web-use information with reliable metrics, easy-to-read reporting dashboards, manager-ready detailed audit reports, and Smart Engine analytics. Cyfin is available in various deployment options: Cyfin Virtual Appliance and Cyfin Forensic.

Wavecrest® has over 20 years of proven history of providing reliable, accurate Web-use management, filtering, reporting, and analytics products across various industries. IT specialists, business managers, HR professionals, Managed Service Providers, and Forensics Investigators trust Wavecrest’s Cyfin and CyBlock products to easily decipher and manage real employee Web activity, manage cloud services, reduce liability risks, improve productivity, save bandwidth, and control costs. Trusted by large government and commercial organizations such as US-CERT Homeland Security, U.S. Department of Justice, USPS Office of Inspector General, National Grid, Johns Hopkins, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit Wavecrest.

*The Coronavirus Is Forcing Techies To Work From Home. Some May Never Go Back The Office, buzzfeed.com, March 2020.

Your Employees are Now Working From Just About Anywhere

Employees Working From Anywhere Get easy-to-launch cloud-based Web filtering service. CyBlock Cloud.

“Joe is working remote today,” mentions his manager. Today, “Joe” can actually be any one of your employees. With companies now operating in so many flexible ways, employees have the opportunity to work from anywhere. (Okay, most are not working from space . . . not yet anyway!) How do managers maintain productivity? How does IT manage the usage of Internet-connected devices and associated security risks? The company is still responsible for employees’ Web use no matter where they are working from. With “Joe” being in California tomorrow and Canada next week, it is critical for the business to find the right Web-use filtering and management tool for roaming or remote workers, as well as cover the more static workforce. A cloud-based solution is the only way to go. When researching the best cloud-based Web activity filtering and management solution for your distributed workforce there are some important benefits to ask for.

  • Fast Deployment – The ability to set up and be filtering Web use in minutes.
  • Supports Unique Environments and Workforce – The solution should be highly elastic and adaptable.
  • Entire Distributed Workforce Coverage – Easily scales to all offices and users, regardless of location.
  • User-Centered Focus – Follows the user with perimeter-less coverage.
  • Cost and Time Effective – No hardware installation or maintenance.

Wavecrest can help. CyBlock Cloud is an easy-to-launch cloud-based Web filtering service. Apply regardless of employee location, without the cost of hardware or software installations and ongoing maintenance.

Let us focus on your business and your specific requirements. Contact us and speak to a U.S.-based customer service or technical support person today. We consider it part of the job to keep our prospects and customers happy.

About Us

CyBlock® Employee Web Filtering and Monitoring Solutions provide advanced Web filtering, threat protection, comprehensive employee reporting, Smart Engine analytics, easy-to-use admin and manager portals, and more. Customers can easily configure CyBlock to monitor and manage compliance with their usage policies. CyBlock is available in various deployment options: CyBlock Virtual Appliance, CyBlock Appliance, CyBlock Mini Appliance, CyBlock Cloud, and CyBlock Hybrid.

Cyfin® provides advanced employee Web-use analysis and reporting for a wide variety of gateway devices and log file formats. Comprehensive yet easy to use, its customized reporting capabilities supply audience-specific Web-use information with reliable metrics, easy-to-read reporting dashboards, manager-ready detailed audit reports, and Smart Engine analytics. Cyfin is available in various deployment options: Cyfin Virtual Appliance and Cyfin Forensic.

Wavecrest has over 20 years of proven history of providing reliable, accurate Web-use management and Advanced Log File Analyzer products across various industries. IT specialists, business managers, HR professionals, Managed Service Providers, and Forensics Investigators trust Wavecrest’s Cyfin and CyBlock products to easily decipher and manage real employee Web activity, manage cloud services, reduce liability risks, improve productivity, save bandwidth, and control costs. Trusted by large government and commercial organizations such as US-CERT Homeland Security, U.S. Department of Justice, USPS Office of Inspector General, National Grid, Johns Hopkins, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit Wavecrest.

CyBlock/Cyfin Release 9.2.7 Now Available

We recently released new versions of CyBlock and Cyfin. In this release, a new user ID will be added in new installations or accounts to compile machine updates that produce Web traffic. Also, for products that are uninstalled, a product-specific uninstall page will be displayed to allow you to submit feedback to Sales. The enhancements are highlighted below.

  • CyBlock
    • User ID for Machine Updates. The new *$ user ID with full name “machine updates” will handle machine requests for updates that produce Web traffic. Previously, the traffic was displaying in Dashboard charts with a machine name, and in reports, as an IP address. These URLs are grouped as *$ in the VIP group. Click here for more information on machine names.
  • CyBlock Directory Agent, CyBlock Software, and Cyfin
    • Web Site Uninstall Feedback Page. After uninstalling, a product-specific uninstall landing page will be displayed with a feedback section to be completed and submitted as applicable.

There are also corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.

CyBlock/Cyfin Release 9.2.6 Now Available

In Release 9.2.6, we are pleased to provide the ability to pair multiple cloud accounts in Hybrid deployments extending your local CyBlock policies to employees in multiple regions. Multiple cloud accounts can also be paired with your CyBlock Directory Agent instance to update the groups and IDs information for employees across multiple regions.

Also in this release is the ability to set a different time zone in your cloud account based on where your Web activity is occurring versus the time zone of your cloud instance. For MSP Partners, the time zone can be set for each of your customers. For Hybrid deployments, the time zone can be set for each of your cloud accounts. The enhancements are highlighted below.

  • Multiple CyBlock Hybrid Cloud Accounts
    • Hybrid Configuration. The ability to pair your local CyBlock installation with multiple CyBlock Cloud accounts is now available on the Hybrid Configuration page. Any configuration changes, including policy changes, in your local CyBlock instance are automatically synced with all paired cloud accounts.
    • Data Management. The cloud log file name is now in the format cloudproxy_cloudserver+port_date.txt and is truncated. You can hover over it to view the full name.
    • Real-Time Web Monitor. Your multiple hybrid configurations are displayed in the Data Configuration drop-down field. Monitor the live Web traffic of any cloud account by selecting the associated hybrid configuration.
    • Reporting. Your multiple hybrid configurations are also available for selection in Dashboard charts and in reports allowing you to view the data for any cloud account.
  • Multiple CyBlock Directory Agent Cloud Accounts
    • The ability to pair your CyBlock Directory Agent installation with multiple CyBlock Cloud accounts is now available on the Directory Agent Configuration page. This allows you to synchronize your internal Active Directory with multiple cloud accounts.
    • Any AD configuration changes in CyBlock Directory Agent are automatically synced with all paired cloud accounts.
  • Cloud Web Activity Time Zone
    • Cloud Customers. The time zone in which your organization’s Web activity is occurring can now be set in your CyBlock Cloud account. The default Web activity time zone is the time zone of your cloud instance, but this can be changed. Web activity displayed in the Dashboard charts, reports, and real-time monitors will reflect the time zone that is set for your cloud account.
    • MSP Customers. For MSP Partners, the time zone can be set for each of your customers. Web activity displayed in the Dashboard charts, reports, and real-time monitors will reflect the time zone that is set for that specific customer.
    • Hybrid Deployments. For Hybrid deployments, the time zone can be set for each of your CyBlock Cloud accounts. Reporting is based on your local CyBlock instance time.

There are also corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.

CyBlock/Cyfin Release 9.2.5 Now Available

Release 9.2.5 contains many improvements to the Authentication Manager in CyBlock Appliance and CyBlock Software, specifically for Bypass Authentication. These changes should help with troublesome Web applications that fail to authenticate and reduce the number of prompts for authentication. In addition, enhancements were made to the installer interface, Interactive Reporting, and Logon Accounts. The enhancements are highlighted below.

  • Authentication Manager (CyBlock Appliance, CyBlock Software)
    • The sections on the Bypass tab have been renamed “Bypass List” and “Bypass Monitor.”
    • For the Bypass List:
      • Entries can now be filtered by URL/domain, user-agent, and count.
      • The way in which entries are loaded into the Bypass List from the Wavecrest URL List has changed.
      • URLs/domains and user-agents are consolidated when similar entries exist.
    • For the Bypass Monitor:
      • Entries can now be filtered by IP address, initial time, URL/domain, and user-agent.
      • A Tooltip now displays for long URLs/domains and user-agents, which are truncated.
      • The retention period for entries is now 10 minutes. If a URL is still in the list when the period expires, it is automatically deleted.
      • An entry is displayed in the Bypass Monitor after a set minimum time, and moved to the Bypass List when the count exceeds a set threshold and the set minimum time is exceeded.
  • InstallAnywhere Interface (CyBlock Directory Agent, CyBlock Software, Cyfin)
    • The installer has been updated with our latest product images providing a better look and feel.
  • Interactive Report Password (CyBlock Appliance, CyBlock Software, Cyfin)
    • Interactive Reporting has been enhanced to prevent users from inadvertently changing the password for the account for viewing interactive reports. Users need to contact their administrator if they have forgotten the report password.
  • Manager Access (CyBlock Appliance, CyBlock Software, Cyfin)
    • In User Management – Logon Accounts, the Operator role has been renamed “Manager” to more accurately describe the account user of the product.
  • Live Support
    • Chat assistance is now available in the full version of the product where you can talk to Customer Service or Technical Support over live chat. This feature is another way in which you can ask questions about our products.

There are also corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.

CyBlock® and ConnectWise® – Integration for MSPs

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Wavecrest Computing is excited to announce a new feature for its Managed Service Provider (MSP) offerings, CyBlock Cloud’s integration with ConnectWise!

The CyBlock integration is built to provide comprehensive Web-use security and analytics along with the time-saving management of the leading ConnectWise Professional Services Automation (PSA) platform. With only one click between ConnectWise and the CyBlock Cloud MSP Partner Portal, MSPs can now automatically populate new client information in the ConnectWise interface, track and manage CyBlock Cloud licenses, proactively pursue timely renewals, and more. This integration is focused on saving time and improving efficiencies, allowing for increased new and recurring revenue, customer satisfaction, and crucial time to focus on mission-critical issues.

CyBlock Cloud for MSPs is a leading Web-use security, analytics, and reporting solution that will fit any MSP client business size or industry type and requires no hardware or software to buy and install, and no maintenance. Monitor, filter, and analyze data to help protect customers from Web-borne threats, such as malware, ransomware, and phishing attacks, while providing useful, time-saving tools, for example, automatically distributed, manager-ready reports, alerts when thresholds are reached, and trusted coverage over any distributed workforce.

“Wavecrest has a great managed service partner program that allows MSPs easy access to manage their CyBlock clients’ needs from anywhere, at any time. Now, we are excited to work with ConnectWise to increase the convenience to MSPs even more. MSPs can now manage their CyBlock Cloud clients directly in the ConnectWise user interface, saving time and expense that they can then use to increase revenue and focus on mission-critical issues,” explains Dennis McCabe, co-founder and President of Wavecrest Computing. “We know that time is money. Developing ways to help MSPs find more time and increase revenue while offering a product and service that surpasses expectations makes us proud of what we do, and motivated to do much more.”

About Wavecrest Computing

Celebrating 20 years in business, Wavecrest Computing, headquartered in historic downtown Melbourne, FL, has provided commercial business and government clients with reliable, accurate Web-use management and Cloud Access Security Broker products since 1996. Managed Service Provider (MSP), IT specialists, HR professionals, and business managers trust Wavecrest’s Cyfin and CyBlock products to manage employee Internet usage — managing cloud services, reducing liability risks, improving productivity, saving bandwidth, and controlling costs. Wavecrest has clients worldwide, including General Electric, Lockheed Martin, Florida Department of Health, Siemens, Department of Homeland Security, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit https://www.wavecrest.net.

CyBlock/Cyfin Release 9.2.4 Now Available

In Release 9.2.4, we are excited to announce the integration of CyBlock Cloud with ConnectWise PSA software providing MSPs with the ability to manage their cloud customers from within ConnectWise. MSPs can easily integrate with ConnectWise and get access to their CyBlock Cloud portal.

For CyBlock Appliance customers, managing your direct HTTPS traffic has been improved allowing you to secure your guest Wi-Fi network. You can now enforce blocking policies on both direct HTTPS traffic as well as direct HTTP traffic.

Two other enhancements help you manage your Dashboard database size and your disk space. The Storage Limit feature for Dashboard databases purges past data beyond a time period that you set. The Log File Removal feature allows you to remove log files that are no longer necessary. Log files can be deleted manually or scheduled for daily deletion.

Another enhancement is the consolidation of the Logon Accounts screens providing a more streamlined way to manage logon accounts and easier navigation of the screens. These and other enhancements are highlighted below.

  • ConnectWise Integration (CyBlock Cloud)
    • To use this feature, MSP Partners will need to create an integrator logon in ConnectWise and then configure ConnectWise in CyBlock Cloud. You will be able to access Wavecrest vendor information as well as a menu link to your CyBlock Cloud MSP Partner Portal in ConnectWise.
    • MSPs can then integrate their customers and will see a license configuration in ConnectWise for each of their customers.
  • Managing Direct Traffic (CyBlock Appliance)
    • CyBlock Appliance now monitors and filters direct HTTPS traffic along with direct HTTP traffic. Read the product documentation for information on setting up the DNS server.
    • The Web Redirects page has been renamed “Direct Traffic” and allows you to enable policy enforcement on direct HTTP/HTTPS traffic, exclude network source IP addresses from redirection, and exclude destination IP addresses/domains from filtering.
  • Dashboard Data Storage Limit (CyBlock Appliance, CyBlock Software, Cyfin)
    • The Storage Limit feature allows you to manage the size of your Dashboard database and keep it at optimum performance by purging past data.
    • After upgrading the product, the storage limit is set to 3 months, and any data older than this will be deleted at the default scheduled time.
      NOTE:  If you wish to retain more than 3 months of data, change this option on the Data Management – Report Database – Configuration – Settings screen after upgrading. Other options available are 6 months and 1 year.
  • Log File Removal (CyBlock Appliance, CyBlock Software)
    • The new Data Management – Log Data Source – Delete screen helps you manage disk space by removing log files that are no longer required.
    • You can select the time period for the log files you want to retain. You can also select to either delete log files manually at the current time or schedule a daily deletion to occur.
  • Logon Accounts Consolidated
    • In the User Management – Logon Accounts menu, the menu items Add, Modify (if applicable), and Delete have been consolidated for easier navigation of the screens. These functions can now be performed from the User Management – Logon Accounts screen.
    • Your list of accounts is displayed where you may add, view, edit, and delete a logon account as well as change the account password as applicable.
    • You can hover over an account to display available icons for changing the account password, and editing (if applicable) and deleting the account.
  • Live Chat
    • In product evaluations, assistance is available where you can talk to Sales or Technical Support over live chat. This feature is another way in which you can ask questions about our products. Just click Chat With Us at the bottom of the window.
    • Live chat is also available on our Web site, blog, and knowledge base. Chat online with Sales or Technical Support in real time.

There are also corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.

CyBlock/Cyfin Release 9.2.3 Now Available

In Release 9.2.3, you will find several enhancements in the new version of CyBlock and Cyfin. In CyBlock Appliance, logon accounts can now be created for additional administrators as well as managers, allowing managers to generate their own reports. With the Logon Account feature, new account users will receive an e-mail with logon information. They can then log on with their logon name or e-mail address. This applies to CyBlock Software and Cyfin as well.

In Cyfin, many improvements have been made to log file configurations, such as adding new log file configurations, removing log file configurations that are no longer shipped with the product, improving the performance of log database configurations, and attempting to match all existing configurations when analyzing log files.

Other enhancements include updates to the Dashboard trend charts, Time Online metric, Visit Filter, memory settings, and Wavecrest root certificate. The enhancements are highlighted below.

  • Logon Accounts in CyBlock Appliance. The following features have been added:
    • You now have the ability to add, modify, and delete logon accounts for administrators and managers (operator accounts) for reporting purposes.
    • Go to User Management – Logon Accounts – Add to create a logon account.
      • You may create an account using Active Directory authentication if an Active Directory configuration exists in the product.
      • An e-mail is sent to the account user indicating that the account was created and providing logon information.
      • If the logon account was not created with Active Directory, a temporary password is provided which needs to be changed after the initial logon, before the product can be used.
      • Users can log on with their assigned logon name or e-mail address, or network credentials if you are using Active Directory.
    • Go to User Management – Logon Accounts – Modify to modify previously established logon accounts.
      • If the Generate New Password option is selected, a Password Reset e-mail is sent to the user with a temporary password. The user will also receive a Password Changed e-mail after changing the password.
      • If the e-mail address is changed in the logon account, the user will receive the Account Created e-mail with new logon information.
    • Go to User Management – Logon Accounts – Delete to delete previously established logon accounts.
  • Log File Configurations in Cyfin. The following features have been added:
    • On the Data Management – Log Data Source – Setup screen, in the Type of Log File drop-down box, the following log file configurations have been added:
      • Fortigate 5.0
      • McAfee SaaS CSV (No Time Zone)
      • McAfee SaaS CSV (Time Zone)
      • SonicWALL Syslog
      • Symantec Cloud
      • WatchGuard Syslog*
      • WatchGuard Syslog (HTTP)*
      • WatchGuard Syslog (HTTPS)*
      • ZScaler CSV

      * For more information, see Selecting WatchGuard Log File Configurations in Cyfin.

    • In the Type of Log File drop-down box, log file configurations have been removed as they are no longer shipped with the product. However, existing configurations will continue to work. If the removed log file configurations are needed, contact Technical Support.
  • Dashboard Trend Chart Comparisons. The following features have been added:
    • In the trend charts, you can now compare the Web traffic for a predefined date range with a previous period to detect any anomalies in Web activity.
    • The predefined date range is shown as a line series, and the equivalent previous period is shown as a filled series.
    • A Tooltip shows activity by metric, such as Visits, as well as the percentage change in activity from the previous to the current period.
  • Dashboard Time Online Metric. The Time Online metric has been added to the Top Users and Trend Users Dashboard charts. Time Online is an approximation of the time that a user spends on the Internet, based on the time stamps from Internet requests made as the user browses Web sites, the average number of minutes for reading a specific Web site, and the time spent reading the last Web site before the end of the browse session.
  • Visit Filter. The Visit Filter is now enabled by default when upgrading the product or installing a new version. The default time period is set to 3 seconds.
  • Memory Settings. For new installations, the default memory setting is now 512 MB. For optimal performance, it is recommended that you choose the setting that is approximately half of your available memory (RAM).
  • Wavecrest Root Certificate. The root certificate has been updated to be more secure and to reduce errors or warning prompts. Existing customers will need to install the new certificate. For installation instructions, see Wavecrest Certificate Installation Guide.

There are also a number of corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.

Your Employees and Their 917 Different Cloud Apps. Are You a Sitting Duck?

targeted duckEvery day someone in your company is using a cloud app. Actually, it is probably more like every minute. Let’s not go into the personal versus work devices on the company network, or whether it is Facebook or Dropbox they are using. Those details don’t really tend to matter when the access allowed is for your own business to decide. It is about the sheer number of cloud services and apps in use in the enterprise today, the visibility in knowing what they are, and the many employees who are left out of the conversation.

We hear managers talk about how it can’t happen to them. They have the best employees, and the discussion is unnecessary. It is already understood–they would NEVER do that! Or our favorite–big brother–the need to let your employees know you really trust them and respect their privacy by allowing them to do what they think they need to do on their own. But that’s not going to protect your business when malware hits or a breach happens . . . and the chances of these happening to you are growing exponentially every day, especially when you are not communicating security issues with your employees.

With all the headlines being about Shadow IT, malware, data loss, intrusions, and ransomware, you would think it would be a common workplace discussion. But based on some recent surveys, companies aren’t saying much internally.

Some numbers that may surprise you. What percentage of employees:

  • Have not been told the right way to download/use cloud applications: almost 60%
  • Have not been told risks of downloading cloud apps without IT’s knowledge: just under 40%
  • Have not been told how to transfer and store corporate data securely: over 40% !!!!

To keep things in perspective–studies are showing that on average, enterprises have 917 different cloud apps in use!

This is not a respect for privacy issue. It’s a security issue, for your business and for your employees! Keeping them in the dark does not show them respect or protect them, it makes them victims before anything even happens.

As technology gets stronger, we as individuals have more decisions on what we use to make our lives, including work, more efficient. But if you do not educate and communicate regularly about cyber threats with your employees, have real visibility into their Web usage, or have a clear, agile Acceptable Use Policy (AUP), you are basically a sitting duck.

About Wavecrest Computing

Celebrating 20 years in business, Wavecrest Computing, headquartered in historic downtown Melbourne, FL, has provided commercial business and government clients with reliable, accurate Web-use management and Cloud Access Security Broker products since 1996. Managed Service Providers, IT specialists, HR professionals, and business managers trust Wavecrest’s Cyfin and CyBlock products to manage employee Internet usage — managing cloud services, reducing liability risks, improving productivity, saving bandwidth, and controlling costs. Wavecrest has clients worldwide, including General Electric, Lockheed Martin, Florida Department of Health, Siemens, Department of Homeland Security, and a growing list of global enterprises and government agencies. We are a proud long-term GSA contract holder. For more information on the company, products, and partners, visit https://www.wavecrest.net.

 

*Stats based on surveys from Softchoice and Netskope.

CyBlock/Cyfin Release 9.2.2 Now Available

We are pleased to announce the release of several enhancements in the new version of CyBlock and Cyfin. The first major enhancement is the new Wavecrest URL List 9 that adds specific cloud service categories, such as Collaboration and Cloud Storage, as well as renames and remaps categories, giving you more visibility into the Web sites and cloud services your employees are using. To report on cloud service activity, we have added the Cloud Services Detail and Cloud Services Summary reports.

Another enhancement is for CyBlock Appliance. The Real-Time Protocol Monitor has been updated to function just like the Real-Time Web Monitor. With icons now available on the monitor, you can easily control the live protocol traffic you want to see.

For CyBlock Cloud, logon accounts have been enhanced for individual customers as well as Managed Service Providers (MSPs). MSP-linked customers can now be given full access to the product interface and be licensed for additional logons. MSPs can create logon accounts for their own company as well as for their customers and also view the last interface logon for their customers. The enhancements are highlighted below.

  • Wavecrest URL List 9. The following features have been added:
    • The new URL List 9 includes new categories, category changes, default abuse threshold changes (not applicable to CyBlock Cloud), cloud service categories, and updated category descriptions. See Category Update for more information.
    • (not applicable to CyBlock Cloud) For existing customers on a previous list version, the following changes apply after upgrading the product:
      • On the Home page, the Wavecrest URL List Update section indicates that the new list is available and that you read the Category Update document before upgrading the list. A link is provided to go to the URL List Version page.
      • URL List Version Page:
        • The List 9 option has been added to the page.
        • After you upgrade to List 9, the service is restarted, and you are required to download the list. You are then returned to the URL List Version page which indicates that the current URL List version is 9.
        • A List Conversion Summary Report shows the policies and URL customizations that were affected by the change to List 9. It will also be sent via e-mail to the administrator.
    • Individual CyBlock Cloud customers and MSP Partners will be sent the List Conversion Summary Report via e-mail. MSP Partners will receive one e-mail per customer account.
    • For CyBlock Hybrid customers, ensure that your local CyBlock installation is on List 9 in order to sync with your cloud account.
  • Cloud Services Reports. The following features have been added:
    • Report Selection. On the Report Selection page, a Cloud Services Reports section has been added. Cloud Services Detail and Cloud Services Summary are listed in this section and generate reports on only cloud service categories.
    • Cloud Services Summary. This is a high-level report that shows employee Web use of cloud services. Web activity includes visits to sites in the following cloud service categories: Audio Streaming, Cloud Infrastructure, Cloud Storage, Collaboration, CRM, Development, File Sharing, HR, Personal E-Mail, Video Streaming, and VoIP Services. The report can be used to identify cloud service usage patterns, better manage cloud subscriptions, and highlight abnormal activity.
    • Cloud Services Detail. This is a low-level report that shows the specific URLs of cloud services by user, that is, visits to only the cloud service categories. It provides management with a complete view of every cloud service URL the user has clicked. This information can be used for cloud usage audits, identifying the most active users and the most heavily visited sites.

CyBlock Appliance

  • Real-Time Protocol Monitor. The following features have been added:
    • The Real-Time Protocol Monitor page has been updated to function like and have a similar user interface to the Real-Time Web Monitor.
      • The selections for the Controls field have been moved to the Real-Time Protocol Monitor and replaced by icons.
    • On the Real-Time Protocol Monitor, the controls and settings are available in a toolbar and can be changed while the monitor is gathering data in real time.

CyBlock Cloud

  • Additional Admin Accounts. The following features have been added:
    • On the User Management – Logon Accounts – Add screen, the Additional Logons field displays the number of additional logon accounts that have been created in the interface out of the number of licensed additional logons.
    • On the User Management – Logon Accounts – Delete screen, the Logon Accounts label has been added to the selection box.
    • If you are an MSP Partner adding or deleting a logon account, the Customer menu in the upper-right corner is removed, and the Customer field is displayed allowing you to select a customer or your own company.
  • MSP Partner Portal. The following features have been added:
    • Interface Access for MSP-Linked Customers:
      • MSP-linked customers can now have full access to the product interface.
      • MSP-linked customers will be licensed for 5 logon accounts and can add and delete logon accounts from these licensed logons.
      • Once a logon account has been created for an MSP-linked customer, they will receive an e-mail notification to complete their registration by logging on to the interface.
      • After logging on with the temporary password, they will be required to change their password on the Change Your Password screen.
    • Home Page:
      • When you click a customer name in your customer list, an Interface Details section is now displayed on the General tab.
      • The Last Interface Logon field shows the last date/time on which your customer logged on to the interface.
      • The Additional Logons field displays the number of additional logon accounts that your customer has created in the interface out of their number of licensed additional logons.

There are also a number of corrections in this release. To see the full release notes for your product, visit our Web site or knowledge base. You can upgrade to the latest release by going to the Help – Check for Updates screen in your product.

For additional assistance, please feel free to contact us.